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Join Amazon's Customer Service Team as a Senior Program Manager and Shape the Future of Customer Experience At Amazon, we're on a mission to be the most customer-centric organization in the world. To achieve this, we're looking for talented, innovative, and driven individuals to join our team. As a Senior Program Manager in our Customer Service (CS) organization, you'll play a critical role in driving high-visibility programs that directly impact the customer experience globally. About the Role We're seeking an experienced Program Manager to join our Worldwide Coverage Program (WWCP) team. As a key member of the WWCP Program Management team, you'll be responsible for owning and executing complex tasks and projects, and will be seen as a thought leader and innovator within the organization. Your focus will be on driving projects for new coverage program tools and software launches and expansion activities, alongside continuous improvement program delivery. Key Responsibilities Scope and Deliver Complex Projects: Scope and deliver complex, business-critical projects from start to finish, and drive and shape the overall program's strategy and roadmap. Define Business and System Requirements: Collaborate with internal and external customers to define business and system requirements. Execute Project Plans: Define and execute project plans from design to delivery, securing resources and managing performance. Communicate Effectively: Clearly communicate goals, roles, responsibilities, and desired outcomes to stakeholders. Liaise with Multiple Departments: Work with various departments, including technical teams, to ensure that relevant areas are engaged to develop deliverables within their domain to support project objectives. Support Partner Teams: Collaborate with partner teams to refine processes and increase efficiency in line with program goals. Engage with Stakeholders: Engage with stakeholders across different geographies and time zones. Make Tradeoffs: Make informed tradeoffs to enhance time-to-market in consultation with stakeholders. Manage Multiple Stakeholders: Manage multiple internal and external, cross-functional and remote stakeholders. Develop Change Management Processes: Develop change management processes related to program rollout and ongoing support. Track Delivery Against Program Targets: Monitor delivery against program targets and implement recommendations to improve program services and efficiencies. Drive Strategic Change: Ideate and drive strategic change across the broader WWCP team. Essential Qualifications To be successful in this role, you'll need: 3+ Years of Cross-Functional Experience: 3+ years of experience working cross-functionally with tech and non-tech teams. 3+ Years of Team Management Experience: 3+ years of team management experience. 3+ Years of Cross-Functional Project Delivery Experience: 3+ years of experience delivering cross-functional projects. 3+ Years of Program or Project Management Experience: 3+ years of experience in program or project management. Experience Defining Program Requirements: Experience defining program requirements and using data and metrics to determine improvements. Preferred Qualifications While not required, the following qualifications are highly desirable: Experience Managing and Analyzing Results: Experience managing, analyzing, and delivering results to senior leadership. What We Offer As a part-time Amazon employee, you'll enjoy a competitive hourly rate of $27/hour, as well as a range of benefits and perks, including: Opportunities for Career Growth: Amazon is committed to helping employees grow and develop their careers. Flexible Work Arrangements: As a part-time remote employee, you'll enjoy the flexibility to work from home and balance your work and personal life. Collaborative and Innovative Culture: Amazon is a dynamic and innovative company that values collaboration and creativity. Comprehensive Benefits: Amazon offers a range of benefits, including health insurance, paid time off, and more. Why Join Amazon? At Amazon, we're passionate about building a better future for our customers and our employees. As a Senior Program Manager in our Customer Service organization, you'll have the opportunity to make a real impact on the customer experience and contribute to the company's continued growth and success. If you're a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. How to Apply If you're ready to join Amazon's Customer Service team and shape the future of customer experience, please submit your application today. Don't miss this opportunity to join one of the world's most innovative and customer-centric companies. Apply now and take the first step towards a rewarding and challenging career at Amazon! Apply for this job