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Join Our Team: Delivering Exceptional Patient Experience Remotely At Providence St. Joseph Health, we're on a mission to care for everyone, especially the most vulnerable in our communities. As a leading healthcare organization, we're committed to delivering whole-person care that's built on understanding, commitment, and mutual respect. We're now seeking highly skilled and compassionate Customer Service Representatives to join our team remotely within our footprint states: WA, OR, MT, NM, and/or TX. About the Role As a Customer Service Representative, you will play a critical role in ensuring that our patients have a positive experience while resolving their accounts in a timely manner. You will be the primary point of contact for patients, providing exceptional customer service, and addressing their concerns with compassion and respect. This is a fantastic opportunity to work in a dynamic environment where you'll be empowered to make a difference in the lives of our patients. Key Responsibilities Respond to patient inquiries and resolve their concerns in a timely and professional manner. Provide accurate and up-to-date information about patient accounts, billing, and insurance. Work closely with patients to resolve their issues, ensuring a positive customer experience. Adhere to set schedules and handle time standards to ensure high-quality service delivery. Maintain patient confidentiality and adhere to HIPAA guidelines. Collaborate with internal teams to resolve patient issues and improve overall patient satisfaction. Stay up-to-date with changing regulations, policies, and procedures to ensure compliance. Essential Qualifications To be successful in this role, you will need: A High School Diploma or GED. A minimum of two (2) years of experience in customer service, preferably in a healthcare setting. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and prioritize multiple tasks. Strong problem-solving and analytical skills. Proficiency in Microsoft Office and ability to learn new systems and software. Preferred Qualifications While not required, the following qualifications are highly desirable: An Associate or Bachelor's Degree. Previous experience working in a healthcare organization or revenue cycle environment. Knowledge of healthcare operations, billing, and insurance processes. Skills and Competencies To excel in this role, you'll need to possess the following skills and competencies: Customer Service Skills: Ability to provide exceptional customer service, respond to patient inquiries, and resolve issues in a timely and professional manner. Communication Skills: Excellent written and verbal communication skills, with the ability to communicate effectively with patients, families, and internal teams. Analytical Skills: Strong analytical and problem-solving skills, with the ability to analyze data, identify trends, and develop solutions. Technical Skills: Proficiency in Microsoft Office and ability to learn new systems and software. Adaptability: Ability to adapt to changing priorities, regulations, and policies. Career Growth Opportunities and Learning Benefits At Providence St. Joseph Health, we're committed to supporting your career growth and development. As a Customer Service Representative, you'll have access to: Ongoing training and development programs to enhance your skills and knowledge. Opportunities for career advancement within our organization. A collaborative and supportive work environment that encourages learning and growth. Work Environment and Company Culture As a remote Customer Service Representative, you'll be working from home or a remote location within our footprint states. We're committed to creating a culture that is inclusive, diverse, and supportive. Our values include: Patient-Centered Care: We're dedicated to delivering care that's centered on the needs of our patients. Diversity and Inclusion: We value diversity and promote an inclusive work environment that encourages collaboration and respect. Employee Well-being: We're committed to supporting the well-being of our employees, with benefits and programs that promote work-life balance. Compensation, Perks, and Benefits We offer a competitive compensation package, including: A salary range that varies by location, with a minimum and maximum range. Opportunities for additional compensation, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. A comprehensive benefits package that includes medical, dental, vision, and other benefits. Paid time-off and holidays. Opportunities for professional development and growth. Why Join Providence St. Joseph Health? At Providence St. Joseph Health, we're committed to making a difference in the lives of our patients, families, and communities. As a Customer Service Representative, you'll be part of a team that's dedicated to delivering exceptional patient experience. We're proud to be an Equal Opportunity Employer, committed to creating a workplace that's inclusive, diverse, and supportive. If you're passionate about delivering exceptional customer service, working in a dynamic environment, and making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Join our team today and be part of a organization that's committed to caring for everyone, especially the most vulnerable. Apply Now! Apply for this job