remotenow.mysmartprosnetwfh

Compensation

Full Description

About the position Responsibilities • Communicate with customers to monitor inventories and anticipate production needs. • Arrange and negotiate third-party freight costs for timely servicing of waste by-product pick-ups. • Monitor and maintain shipment status via computer system. • Respond to customer complaints and investigate shipment issues. • Initiate calls to customers for deliveries and advise on shipment delays. • Review pricing with Sales and Marketing groups. • Develop relationships with vendors, customers, and freight carriers. • Handle documentation for shipments, including export documentation. • Ensure timely and accurate invoicing and record vendor payments. • Resolve downgrades and rejects of waste material with customers and vendors. • Coordinate services with other supervisors/managers and keep them informed of issues. • Provide feedback to supervisors regarding service failures and customer complaints. • Meet or exceed service and operational goals for the call center. • Collaborate with sales representatives to enhance customer service expectations. • Perform special projects and tasks as assigned. Requirements • High School Diploma or GED (accredited). • Two years of relevant work experience in a customer service role. • Experience with Microsoft Office, particularly basic Excel. • Work experience that required the use of a computer. Nice-to-haves • Previous logistical background in transportation or import/export industry. • Experience with order tracking and setup. • Data entry background. • Heavy Excel knowledge. • Previous experience working with customer/vendor relationships. Benefits • Medical, Dental, Vision, Life Insurance, and Short Term Disability. • Stock Purchase Plan. • Company match on 401K. • Paid Vacation, Holidays, and Personal Days. Apply tot his job Apply To this Job