Remote USA - California

Compensation

Full Description

Job Title: Customer Service Care Representative (CCR) - Work From Home Administrative Assistant Company Overview: Remote USA is a leading remote staffing solutions provider based in California, dedicated to connecting talented professionals with flexible work-from-home opportunities. We pride ourselves on fostering a supportive and inclusive work environment that empowers employees to thrive while balancing their personal and professional lives. Role Overview: As a Customer Service Care Representative and Administrative Assistant, you will play a vital role in delivering exceptional customer support and performing essential administrative tasks. This position is designed for individuals who are detail-oriented, proactive, and passionate about helping others while working remotely. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will manage data entry tasks accurately, ensuring all information is up-to-date and organized. - You will assist with scheduling appointments and managing calendars for team members. - You will maintain customer records and update databases regularly. - You will collaborate with team members to resolve customer issues efficiently. - You will prepare and distribute reports as needed to support operational goals. - You will handle administrative duties such as filing, document management, and correspondence. - You will contribute to continuous improvement initiatives to enhance customer service processes. What You Bring: - Minimum of 2 years of experience in customer service or administrative support roles. - Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and data entry software. - Excellent communication skills, both written and verbal. - Strong organizational skills with keen attention to detail. - Ability to work independently in a remote environment with minimal supervision. - Reliable internet connection and a dedicated home workspace. Bonus Points If You Have: - Experience working in a remote customer service or administrative role. - Familiarity with CRM systems and customer support platforms. - Bilingual abilities, especially in Spanish and English. - Prior experience in the healthcare or insurance industries. What We Offer: - We offer flexible work hours to support your work-life balance. - We offer competitive weekly and daily pay structures. - We offer comprehensive training and ongoing professional development. - We offer a supportive and inclusive remote work culture. - We offer opportunities for career growth within the company. Ready to Apply? If you are excited about this opportunity and meet the qualifications, please submit your resume and a brief cover letter outlining your experience and why you would be a great fit for our team. We look forward to hearing from you!