Remote

Compensation

Full Description

Note: The job is a remote job and is open to candidates in USA. Remote is a company dedicated to simplifying global employment for businesses of all sizes. They are seeking an Account Manager for the SMB sector to manage customer relationships, drive sales growth, and ensure customer satisfaction through tailored solutions. Responsibilities • Meet and exceed sales quota based on role level and manage the entire sales cycle for a book of business • Identify new expansion, upsell and cross-sell business opportunities and push through the sales motion and cycle • Presentation to existing customers on Remote’s suite of services and create opportunities from existing customers to upsell solutions • Own the customer relationship and complete the cycle from sale to business completion • Remain in frequent contact with the customers and build strategic and partnership based customer relationships • Understands the communication needs of small and mid-sized business customers, and designs solutions to meet those unique business needs • Generates customer retention initiatives and participates in key strategic events to nurture customer relationships • Work with other cross-functional teams to ensure customer success Skills • Demonstrated ability in retaining and growing existing accounts, driving net new expansion bookings as well as upselling/cross selling opportunities within customer accounts • Success in building key customer relationships across different levels of personas, including key decision makers, champions and C-level stakeholders to be able to drive successful client outcomes, grow accounts and drive revenue outcomes • Proactive communication with key customer contacts and advocates to understand their needs, build a strategic roadmap and solicit feedback on our products and services to improve their experience with Remote • Ability to create and execute sales motion and tactics to consistently grow revenue per account • Able to create, execute and adapt proactive client strategies to achieve goals • Confidently develop pipeline, forecast outcomes and provide accurate reporting data • Strong knowledge of sales processes • Ability to learn complex product solutions and eager to constantly develop new skills and competencies • Understanding of Remote’s services and its position in the industry • 5+ years of Account Management experience preferable, or related SaaS sales experience • Excellent verbal and written communication skills • Business fluency in English is essential • Highly self-motivated with ambitions to be in a closing role • Self-directed and able to work independently and as an active member of the team • Resilience and perseverance with a positive attitude • Able to perform under pressure • Strong business acumen • High level of integrity and work ethic • Efficient in multitasking, prioritization, and time management • Customer obsessed and clear desire to be in a customer facing role Benefits • Work from anywhere • Flexible paid time off • Flexible working hours (we are async) • 16 weeks paid parental leave • Mental health support services • Stock options • Learning budget • Home office budget & IT equipment • Budget for local in-person social events or co-working spaces Company Overview • Remote is an employment, payroll, and HR platform for modern, distributed businesses. It was founded in 2019, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://remote.com.