RELX

Compensation

Full Description

Note: The job is a remote job and is open to candidates in USA. RELX Inc. is a leading provider of legal, regulatory, and business information and analytics. The Client Manager/Customer Success Manager (CSM) will build and maintain relationships with clients, driving the usage and adoption of Legal News products within large law firm accounts. Responsibilities • Partner with product specialists and renewal teams to secure successful renewals across Legal News products within large law accounts • Execute strategic account plans that include onboarding, migration support, and post-sale training to ensure seamless adoption and client satisfaction • Design and implement structured nurture programs including Weekly tips, webinars, Product kickoffs, 1:1 and group training sessions, Usage enablement sessions • Monitor and analyze usage data, client feedback, and satisfaction scores to identify accounts at risk and proactively address concerns • Serve as the voice of the customer by advocating client needs and sharing feedback with internal product and development teams • Collaborate with cross-functional stakeholders to swiftly resolve product issues and maintain a high level of customer satisfaction Skills • Experience working with law firm accounts • Sales/Account Management experience Education Requirements • Bachelor’s degree or equivalent experience • JD is strongly preferred Benefits • Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits • Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan • Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs • Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity • Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits • Health Savings, Health Care, Dependent Care and Commuter Spending Accounts • In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice Company Overview • RELX is a provider of information-based analytics for professional and business customs. It was founded in 1993, and is headquartered in London, England, GBR, with a workforce of 1001-5000 employees. Its website is https://www.relx.com.