Relay Resources

Compensation

Full Description

Brief Description Relay Resources is an Equal Opportunity Employer that strives to create a diverse workforce and an inclusive culture and believes each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this job description is designed to outline primary duties, qualifications, and job scope, but not limit the incumbent nor the organization to adjust the work identified. It is our expectation that each employee will offer their services wherever and whenever necessary to ensure the success of our endeavors. Disabled people / people with disabilities and neurodivergent people are strongly encouraged to apply. Relay Core Competencies • Focus on Strengths • Prioritize Informed Action • Communicate Clearly • Champion Disability Inclusion • Build Supportive Relationships Job Summary The Process Manager will lead the design, documentation, and optimization of operational workflows for the JOS project at Relay Resources. This role is central to the successful implementation of Janitorial Manager, a mobile-first platform supporting multi-site janitorial operations. You will collaborate with cross-functional teams to create detailed process maps, drive process improvements, and ensure seamless adoption of new digital tools. Essential Functions 1. Process Expertise & Operational Leadership • Maintains a strong focus on both process and operational excellence • Defines and communicates process business requirements for various projects • Acts as a subject matter expert (SME) to support capability-building initiatives, including facilitating process mapping exercises and identifying opportunities for improvement through root cause analysis • Assists in planning and organizing projects and tasks to ensure process considerations are addressed. • Serves as a key liaison among operations, IT, HR, and finance teams to ensure that process changes are effectively integrated across all relevant functions • Process Mapping, Documentation & Standardization • Develops, documents, and maintains process maps for all core workflows within the JOS project, including cleaning schedules, inspection protocols, work order management, inventory tracking, and client communications • Documents, standardizes, and develops expertise on existing processes • Updates process documentation with new processes defined in projects and drives standardization • Ensures all process documentation is clear, accessible, and supports training and onboarding efforts • Process Improvement & Optimization • Drives the improvements and optimization of existing processes • Analyze current-state processes, identify inefficiencies, and design future-state workflows aligned with project goals • Identifies opportunities to improve KPI’s • Monitor process performance metrics post-implementation, identify areas for improvement, and lead process optimization initiatives 4. Implementation & System Support • Partner with the Janitorial Manager implementation team to translate process maps into system configurations and digital workflows • Collaborate with IT, operations, and vendor teams to ensure accurate data migration, system integration, and compliance with company standards • Support user acceptance testing and provide feedback for system enhancements • Supports rollout and adoption of new processes, systems, tools and solutions as a trainer and SME • Other duties as assigned • Supports teammates with tasks such as data analysis, document or presentation preparation, and other project needs as assigned. Business Impact & Success Measures • Supports reaching financial objectives set by the business • Makes measurable improvements in operational efficiency, quality control, and client satisfaction post-implementation • Elicits positive feedback from training participants and project stakeholders Key Success Measures • Timely completion of process maps and documentation for all JOS workflows • Successful configuration and rollout of Janitorial Manager with high user adoption rates Requirements MINIMUM QUALIFICATIONS • 3+ years of experience in process mapping, process improvement, or operations management • Bachelor’s degree in Business Administration, Operations Management, Industrial Engineering, or related field • Experience implementing new systems in an operational environment • Ability to lead cross-functional teams and manage multiple priorities in a fast-paced setting Preferred Qualifications • Janitorial or facilities management experience preferred • Proficiency with process mapping tools (e.g., Visio, Lucid, Mural) and workflow design methodologies (Lean, Six Sigma, etc.) • Strong analytical, organizational, and communication skillsKNOWLEDGE, SKILLS, AND ABILITIES Knowledge: Process mapping, workflow optimization, operational management, and system implementation; familiarity with Lean/Six Sigma and process mapping tools (e.g., Visio, Lucid) preferred. Skills: Strong analytical, documentation, communication, and project coordination skills; ability to support training and adoption of new processes and systems. Abilities: Lead cross-functional teams, analyze and improve workflows, work independently in a fast-paced environment, and translate business requirements into effective processes and system configurations. SCOPE & ACCOUNTABILITY Perform duties independently. SUPERVISORY RESPONSIBILITY Ability to work with moderate supervision and some independent decision making. WORK ENVIRONMENT & PHYSICAL DEMANDS • Office/Hybrid atmosphere • Sitting for extended periods of time • Using a variety of office equipment • Moderate noise level