Relay Resources

Compensation

Full Description

Description Disabled people / people with disabilities and neurodivergent people are strongly encouraged to apply! Relay Core Competencies • Focus on Strengths • Prioritize Informed Action • Communicate Clearly • Champion Disability Inclusion • Build Supportive Relationships ESSENTIAL FUNCTIONS This individual will primarily focus on internal communications, dedicating 80% of their time to developing and executing a comprehensive strategy that reflects Relay Resources' mission, values, and culture. They will also dedicate 20% of their efforts to external communications, including public relations, media relations, and thought leadership initiatives. 1. Internal Communications - 80 % a. Develop and implement a strategic communications plan that supports organizational goals and fosters a culture of inclusion, transparency, and belonging for internal audiences. b. Create and manage communication content for various internal channels (e.g., intranet, email, newsletters, digital signage, employee forums). c. Partner with Human Resources, Executive Leadership, and other departments to support change management, organizational updates, and employee initiatives. d. Research, develop a proposal, and launch an SMS communications platform that serves internal employee needs. e. Translate complex internal information into accessible and engaging content tailored for a diverse, multi-lingual workforce, including union and non-union employees. f. Promote Relay's values and mission through storytelling, employee spotlights, and celebration of achievements. g. Provide communications support for speaking engagements, ensuring consistent messaging across all internal platforms. h. Develop feedback loops and monitor communication effectiveness to continuously enhance strategies and content for employee engagement. i. Support leadership with communication planning and materials (e.g., ghostwriting publication articles, video scripts for CEO, talking points, presentations, FAQs) focused on internal stakeholders. j. Contribute to crisis and emergency communication planning and execution for internal incidents. k. Create training materials as tutorials for using Relay communications applications to enhance clarity and effectiveness in internal messaging. l. Identify projects that have significance to employees and partner with leadership and/or project lead to develop a communication plan, assist with communications and provide insight for support elements such as training curricula. m. Lead and/or coordinate employee events with a focus on increasing employee involvement, including town halls, education panels and other team building opportunities. 2. External Communications - 20% a. Develop and implement external communications media plan that aligns with the overall organizational goals and branding. b. Create and manage communication content for external audiences, including media releases, public statements, and storytelling. c. Translate complex information into accessible and engaging content for external audiences and media outlets. d. Highlight Relay's values and mission externally by submitting thought leadership articles to publications and engaging in public relations efforts. e. Provide support for external speaking engagements, ensuring consistent messaging across all channels. f. Monitor the effectiveness of external communication initiatives and adjust strategies as necessary to improve public perception. g. Provide support for events and campaigns aimed at building community engagement, fundraising, and enhancing the organization's public image such as Disability Next Summit and/or Accessibility Partnerships. Requirements MINIMUM QUALIFICATIONS • Equivalent experience to, or bachelor's degree in communications, Journalism, Public Relations, Marketing, or related field. • 6+ years of experience in communications, preferably in a social enterprise or mission driven environment. • Strong writing, editing, and storytelling skills with the ability to adapt tone for various audiences and channels. • Demonstrated ability to lead strategic communication initiatives that engage diverse groups of people. • Proficiency with communications tools (e.g., Microsoft 365, SharePoint, HubSpot, intranet platforms). • Commitment to Relay Resources' mission and values, and to fostering an inclusive and equitable workplace. PREFERRED QUALIFICATIONS • Experience with plain language and creating accessible content • Experience supporting communications in a unionized or federally contracted organization • Bilingual (Spanish or ASL) strongly preferred • Familiarity with accessibility standards for communications. KNOWLEDGE, SKILLS, AND ABILITIES Proficiency in MS 365 Suite. Knowledge of communications tools and software. Knowledge of communications strategies. Expertise in message developments, integrated planning, and adapting content across diverse platforms and audiences. Experience in media relations, digital strategies, and video storytelling. Highly motivated self-starter with strong organizational and project management skills. Proven ability to track and deliver concurrent projects against competing deadlines. Excellent writing and communication skills. Outstanding and fast writing and editing skills - particularly in developing straightforward, clear, and persuasive content. Highly creative, especially regarding digital community building and communication. Ability to work under pressure and manage complex situations with a calm and strategic approach. SCOPE & ACCOUNTABILITY Perform duties independently and collaboratively within the Marketing team, and across departments as needed. SUPERVISORY RESPONSIBILITY None