Relativity

Compensation

Full Description

Description: • Serve as a strategic thought partner to Success leadership by supporting the planning, alignment, and execution of the Success Tiers program. • Own day-to-day program operations , including onboarding coordination, deal tracking, SOP maintenance, capacity planning, and performance reporting. • Translate strategic goals into executional workstreams , collaborating with cross-functional teams to operationalize new tier-related initiatives. • Maintain clear and consistent internal documentation to ensure teams understand and deliver on our tiered service offerings. • Build and continuously improve delivery tools such as trackers, templates, and process workflows that support scalable service execution. • Track key program metrics (e.g., adoption, retention, satisfaction) and use insights to inform decisions, iterate on offerings, and support strategic planning. • Develop polished, executive-ready materials that summarize program performance, risks, and opportunities to leadership . Requirements: • 3–5 years of experience in program management, customer success operations, or professional services, ideally within a SaaS or technology environment. • Demonstrated ability to manage complex, cross-functional initiatives from concept through execution. • Strong business acumen and critical thinking skills; able to contribute meaningfully to strategic discussions while managing tactical details. • Clear and confident communicator who can engage with both frontline and executive stakeholders. • Analytical and detail-oriented, with a mindset for continuous improvement and structured problem solving. • Experience with tools such as Salesforce, Gainsight, Asana, Jira, and Excel. • Bonus: Background in consulting, post-sale strategy, or operational design for customer-facing programs. Benefits: Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.