REI

Compensation

Full Description

Overview The Sr. Program Manager, Labor Relations, oversees the day-to-day management of labor relations programs, driving their continued relevance, adoption, and integration across the co-op. This role is responsible for delivering and maximizing the impact of labor relations programs by applying strategic, analytical, and innovative thinking to continuously improve program infrastructure and outcomes. Through this work, the Sr. Program Manager creates intuitive value for the labor relations team, key stakeholders, business partners, and the broader organization. As a consultant, business partner, and program leader, the Sr. Program Manager provides exceptional end-to-end leadership over critical initiatives that support the Labor Relations strategy. This role partners with professionals at all levels to develop and lead the co-op’s most important efforts—building roadmaps with key milestones, identifying dependencies and risks, and ensuring initiatives, programs, and tools deliver on their intended outcomes. Success in this role requires strong leadership, strategic thinking, and organizational skills, along with the resourcefulness to navigate ambiguity and drive accountability across senior leaders, initiative teams, and third-party partners. Responsibilities And Qualifications Your Planning & Navigating Requirements • Project manage Labor Relations teams strategic initiatives and workstreams through partnering and influencing key stakeholders cross divisionally; inclusive of defining project owners and stakeholders. • Effectively manage programs end to end within the entire labor relations ecosystem & strategy in mind to drive program knowledge, definition, process, integration, relevance, discoverability, and drive solutions with XFN partners to deliver interconnected solutions. • Leverage deep business understanding to identify issues, diagnose root causes, provide insights, offer recommendations, and develop proactive solutions to solve pressing business objectives and make data-driven decisions • Works to proactively identify and track all initiative risks, working with stakeholders to develop mitigation plans, steps needed for responsible resources (team members), and communications. Escalates risks as needed to initiative leaders and DVP, Labor Relations. • Ensures smooth transition of completed initiatives into operations, including coordinating with all key initiative stakeholders to ensure appropriate training and support. • Effectively builds alignment and coordinates with senior leaders, key stakeholders, and initiative team members across divisions to deliver against initiative outcomes. • Develops and manages Labor Relations tools and processes to be leveraged across initiatives. • Ability to be professionally assertive in order to influence outcomes, advocate for initiatives, and ensure accountability. • Leads and/or contributes to continuous business process improvement efforts and governance to reduce waste and help streamline and standardize how we approach and accomplish work. • Collaborates with LR team, HRBPs, HR COEs, Legal, Fleet leaders and business leaders to help inform programmatic tools and processes. • Create and execute stakeholder engagement plans to bring the right people together focused on the right work at the right time for optimal business solutions • Consult on the planning and execution of program design and development, ensuring alignment with overall labor strategy • Measure program efficacy through KPIs and metrics, deliver product health reports, and conduct program excellence audits to identify and mitigate risks across the portfolio • Support streamlined user experiences by maintaining value, relevance, and excellence of programs and processes across work, including identifying and operationalizing opportunities for improvement • Apply strong analytical skills and attention to detail to understand complex problems and root causes, leveraging quantitative and qualitative data, investigatory probing, and a systems-thinking approach to develop insights, guide decisions, and formulate solutions across the employee ecosystem • Evaluate programming solutions based on the balanced mix of desirable solutions that are feasible, and viable to the business. • Thinks creatively by looking outside of the HR division to learn leading people practices both within the co-op and other organizations. Desired Skills & Experience: • People-centric approaches: Ability to understand target audiences and deliver value through people-centric strategies and product delivery. • Strategic thinking: Ability to develop and articulate a clear vision and strategy for the labor relations function • Systems thinking: Able to understand and consider the interconnectedness of the employee ecosystem and the systems, tools, and processes that support that ecosystem. • Continuous improvement: Identifies solutions and improvements through innovative, forward-thinking approaches focused on delivering meaningful, accessible, and personalized experiences at scale, staying abreast of industry best practices and emerging trends. • Program Management: Ability to manage multiple programs simultaneously, ensuring they align with the overall strategy, while delivering program efficacy, and leveraging project management methodologies and tools as needed for program updates, and influencing stakeholders across the program ecosystem. • Collaboration & Stakeholder engagement: Ability to build strong working relationships and work collaboratively across all levels of the organization, including remote areas and in field environments, to drive stakeholder alignment. • Change Management: The role requires the ability to engage, inform, and proactively guide cross-functional teams through change. This includes creating and implementing proven management methodologies and plans. • Communications: Able to deliver best-in-class communications to drive people-centric outcomes, articulates strategy and individual program benefits to a diverse set of target audiences, including executive leaders, and drive key success metrics. This includes crafting compelling business cases and presentations and regularly communicating with executive-level stakeholders. • Data Analysis and Measurement: Must have strong analytical skills to evaluate program performance, generate actionable insights, and enable informed decision making. Able to leverage quantitative and qualitative data to produce program health reports. • Problem solving and decision making: Ability to identify potential risks and challenges and develops effective solutions with input from stakeholders as needed, driving effective decision making that balances short term needs with long term strategic goals. • Process & optimization: Able to identify short- and long-term systems and processes to support program delivery with efficiency and quality, while maintaining people-centric approach. • Compliance & Governance: Establishes and maintains governance structures for program oversight and delivery, and program integration into the wider ecosystem. Required Qualifications • Bachelor’s degree in related discipline: Business, Management, Human Resources, Project/Program Management certification or related field. • 7+ years of demonstrated experience as a Program Manager or related role, managing large business critical initiatives & projects working across multiple stakeholders including c-suite senior leaders • 5+ years of demonstrated experience leading process improvements efforts and implementing innovative solutions to solve business problems • Proficient with Microsoft Office including Microsoft Word, PowerPoint, & Excel • Consulting & collaboration - skilled at consulting with wide variety of partner types and navigating unchartered territory • Project management - project plans, stakeholder engagement, program execution, and change management & methodology understanding • Data analysis - can leverage quantitative and qualitative data to enable informed decision making, evaluate business value, risks, and decision implications • Highly organized, able to manage multiple concurrent initiatives with varying scope and complexity delivering on commitments and holding others to same • Strategic thinker, working to identify critical questions and navigate decisions and obstacles with strong judgment and an entrepreneurial mind • Demonstrated strong leadership skills and proven ability to straddle big picture strategy and downstream tactics Preferred Qualifications • 3+ years in Human Resources • Experience working in a multi-channel retail company with revenue of $2B+ Pay Range $113,200.00 - $181,100.00 per year