Refrigerated Solutions Gr

Compensation

Full Description

Job Title: Customer Experience Representative Company Overview: Refrigerated Solutions Group is a leading provider of temperature-controlled logistics and supply chain solutions, dedicated to ensuring the safe and efficient transport of perishable goods. With a commitment to innovation and customer satisfaction, we serve a diverse range of industries across North America. Role Overview: As a Customer Experience Representative, you will be the primary point of contact for our clients, ensuring their needs are met with professionalism and efficiency. This role is essential in maintaining strong customer relationships and supporting the overall success of our service delivery. What You'll Do: - You will respond promptly to customer inquiries via phone, email, and chat, providing accurate information and solutions. - You will manage and resolve customer complaints with empathy and professionalism. - You will coordinate with internal teams to ensure timely delivery and service quality. - You will document customer interactions and feedback to help improve service processes. - You will assist in order processing and tracking shipments to keep customers informed. - You will contribute to continuous improvement initiatives by sharing customer insights. - You will maintain up-to-date knowledge of company products, services, and policies. - You will support the Customer Experience Manager in various administrative tasks as needed. What You Bring: - Minimum of 2 years experience in customer service or a related field. - Strong communication skills, both verbal and written. - Proficiency with CRM software and Microsoft Office Suite. - Ability to multitask and manage time effectively in a fast-paced environment. - Problem-solving skills with a customer-focused mindset. - High school diploma or equivalent; associate or bachelor’s degree preferred. Bonus Points If You Have: - Experience in the logistics or transportation industry. - Bilingual abilities, especially in Spanish or French. - Familiarity with temperature-controlled supply chain operations. - Previous experience working in a remote or hybrid work environment. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work culture that values diversity. - We offer flexible work arrangements including remote work options. - We offer employee wellness programs and team-building activities. Ready to Apply? Please submit your resume and a cover letter detailing your experience and why you are a great fit for the Customer Experience Representative role at Refrigerated Solutions Group. We look forward to hearing from you!