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RT

Reed Technology

via Workday

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Pricing and Customer Health Analyst (Remote USA - Eastern Time Zone)

Anywhere
Full-time
Posted 1/12/2026
Direct Apply
Key Skills:
Data Analysis
Operational Efficiency
Process Improvement

Compensation

Salary Range

$65K - 109K a year

Responsibilities

Analyze pricing, sales pipeline, and customer health metrics to inform strategic decisions and improve revenue outcomes.

Requirements

Requires strong analytical skills, experience with pricing principles, and proficiency in MS Excel and Salesforce, which are not explicitly demonstrated in your background.

Full Description

Are you a customer-centric and data-driven individual? Do you want to own end-to-end insights across pricing, sales pipeline, and customer health and see your analysis directly influence revenue and retention outcomes? About our Team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case. About the Role This position can be performed remotely within the U.S., with required availability during East Coast business hours. This role is essential for improving operational visibility into pricing strategy effectiveness, sales pipeline efficiency, and overall customer retention performance. By centralizing analysis of these three interconnected areas, we can create more effective customer health predictions, allowing us to make metrics-driven decisions that directly affect revenue and customer value outcomes. By consolidating data insights across pricing, pipeline, and customer health, this role enables deliberate and proactive revenue risk identification and supports leadership in executing data-driven GTM adjustments. Responsibilities Metrics-Based Decision Focus Pricing Optimization: Analyze price elasticity, deal conversion rates, and discounting trends to establish benchmarks and improve by 10%. Pipeline Efficiency: Measure sales velocity (opportunity-to-close time), conversion ratios by stage, and lead-source ROI to improve forecast accuracy to within ±5%. Customer Health Review customer usage and pull manual reports to develop and track customer health scores using metrics like renewal rates, NPS, and product usage trends to support 98% renewal rate. Transform this data into customer-specific/facing presentations through report pulling, data analysis, and design/formatting. Cross-functional Alignment Provide weekly dashboards to sales, finance, and customer success, ensuring pricing and retention strategies are aligned and measurable. Sales Performance Metrics Track quota attainment, conversion rates, average deal size, and rep productivity metrics to identify trends and coaching opportunities. PSO sales lead submission and reporting in Salesforce (for Services and Education teams) Requirements: Have a Bachelor’s Degree in Economics, Business, Finance or related field. MBA or other relevant advanced degree preferred. Knowledge of pricing principles and pricing modeling Excellent analytical skills Demonstrate solid mathematical aptitude and comfort with numbers Advanced computer skills including MS Excel. Salesforce proficiency is highly advantageous. Demonstrate an ability to solve routine problems Display excellent verbal and written communication skills Have excellent organizational skills and ability to manage large sets of information and data Be able to work as part of a team to accomplish mutual team goals Have the ability to manage to key deadlines and balance competing priorities Must be able to support U.S. East Coast business hours Work in a Way That Works for You We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous well-being initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. About the Business LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services. U.S. National Base Pay Range: $65,100 - $108,500. Geographic differentials may apply in some locations to better reflect local market rates. Base Pay Range for CO is $65,100 - $108,500. Base Pay Range for IL is $68,300 - $113,900. Base Pay Range for Chicago, IL is $71,600 - $119,300. Base Pay Range for MD is $68,300 - $113,900. Base Pay Range for NY is $71,600 - $119,300. Base Pay Range for New York City is $74,900 - $124,800. Base Pay Range for Rochester, NY is $61,800 - $103,100. Base Pay Range for OH is $61,800 - $103,100. Base Pay Range for NJ is $73,612- $117,588. Application deadline is 02/28/2026. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights. LexisNexis Legal & Professional is a leading global provider of legal, regulatory and business information and analytics that help customers increase productivity, improve decision-making and outcomes, and advance the rule of law around the world. We help lawyers win cases, manage their work more efficiently, serve their clients better and grow their practices. We assist corporations in better understanding their markets and preventing bribery and corruption within their supply chains. We partner with leading global associations and customers to help collect evidence against war criminals and provide tools to combat human trafficking. We endeavour to advance the rule of law across the world.Our teams are combining unparalleled legal and business information with analytics and technology to advance what’s possible for the way our customers work and to advance what’s possible in the world by strengthening the rule of law.

This job posting was last updated on 1/16/2026

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