Redword Landscape, LLC
via Monster
Remote Customer Service Manager FT/PT
Compensation
$NaNK - NaNK a year
Responsibilities
Oversee customer support team, handle escalations, track KPIs, and improve processes.
Requirements
3+ years customer support experience, leadership skills, problem-solving, and communication skills.
Full Description
Job Summary Oversees the customer support team, ensuring high levels of satisfaction and efficient service operations. Responsibilities • Lead and supervise CSRs • Handle escalated issues • Track KPIs and service quality • Provide coaching and training • Improve customer service processes Requirements • 3+ years customer support experience • Leadership experience • Strong problem-solving ability • Excellent communication Perks • Remote role • Health benefits • PTO + holidays • Leadership training • Bonus eligibility EEO We welcome applicants of all backgrounds, promoting an inclusive culture.
This job posting was last updated on 12/12/2025
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