Redwood Software

Compensation

Full Description

The Collections/Cash Application Specialist is primarily responsible for collections on all outstanding invoices, assisting in various report generation and analysis, recording all relevant collection communications, and performing cash application of all customer payments to the appropriate account. This position serves as one of the primary faces of the company to our customers and as such should have clear and concise verbal and especially written communication skills. Primary Position Tasks: Contact each commercial and government account with an open receivable according to the collections guidelines to record the estimated payment date. Identify any barriers to collection as provided by the customer and work with the billing team as needed to make any invoice corrections and/or resubmissions. Document all correspondence with the customer in the appropriate database and/or spreadsheet. Promptly and accurately record cash receipt transactions, and update collection comments/notes accordingly. Prepare data for reporting to upper management as requested. Perform complex account reconciliations involving short pays, credits, and previous misapplications with an end goal of cleaning up all aged accounts and maintaining a clean ledger for each. Other business duties as assigned Minimum Education/Certification/Experience Requirements: High school diploma or equivalent; some college-level work preferred Relevant work experience may be substituted for college-level work Preferred Education/Certification/Experience: Working knowledge of job-related aspects of Navision, Costpoint experience a plus Prior collections experience, 2-3+ years minimum Workstation productivity software: Microsoft Outlook / Office (Excel, Word) Ability to read and understand customer contracts to aid in invoice collection Ability to learn and understand customer websites for invoice updates and payment advice. Knowledge, Skills, and Abilities: Computer keyboarding skills and general computer knowledge Basic math skills and understanding accounting methods Organized work methods Excellent ability to prioritize workload and tasks Working knowledge of all aspects of MS Dynamics Navision and Deltek Costpoint related to position Workstation productivity software: Microsoft Outlook / Office (Excel, Word) Internet research for invoice collections Excellent communication skills via phone, email, and/or face to face with both internal and external customers in an efficient and clear manner Essential Elements (Mental; Physical; Equipment used): Ability to attend work for all regularly scheduled hours Ability to work extended hours as necessary as business needs dictate. Sit for extended periods of time at a computer terminal The Collections Specialist will follow a timely process of collecting outstanding payments owed to Red River Customer service, organization, and professionalism in all that we do to ensure excellence Basic Qualifications: U.S. Citizenship Required Red River offers a competitive salary, excellent benefits and an exceptional work environment. You can review our benefit offerings here. If you are ready to join a growing company, please submit your resume and cover letter (optional). EOE M/F/DISABLED/Vet Red River is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974, and Title I of the American’s with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact accommodation@redriver.com. PLEASE NOTE: This contact channel is reserved for use by individuals with disabilities who require special accommodations in order to submit an expression of interest in a position within Red River. Red River does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter. Don't see a job you want to apply for? Click 'Get Started' below to send us your resume so we can reach out for future openings! Red River brings together the ideal combination of talent, partners and products to disrupt the status quo in technology and drive success for business and government. Red River serves organizations well beyond traditional technology integration, with more than 20 years experience in security, networking, analytics, collaboration, mobility and cloud solutions. Our operations, support, sales and technical teams all work together to create a positive impact on citizens, soldiers, consumers and employees. That’s what it means to Rock the Red. Are you ready? We work with purpose, looking to disrupt the status quo in meaningful ways. We act with integrity, showing respect for all and demonstrating our commitment to ethics We value collaboration and work as a team to accomplish goals We elevate creativity, and support curiosity to re-imagine the use of technology We have a strong work ethic, and seek continuous improvement in all we do We embrace philanthropy, working together to drive positive change and lasting impact within communities around us Please see the linked document below for our consumer privacy notice. The notice provides you with information about what Red River Technology LLC and its affiliates (collectively referred to as “Company”, “we”, “our” or “us”) may collect about you, how this information may be used by Company, your privacy rights and the Company’s obligations in accordance with California Consumer Privacy Act of 2018 ("CCPA") and the California Privacy Rights Act of 2020 ("CPRA"). https://redriver.com/wp-content/uploads/2023/08/CPRA-Notice-to-Employees-updated30.pdf https://www.dol.gov/agencies/ofccp/posters