Red Hat

Compensation

Full Description

Description: • Serve as the trusted technical advisor and primary escalation point for the customer’s OpenShift Virtualization deployment, operations, and roadmap • Develop deep relationships with IT and business stakeholders to understand their priorities, constraints, and architecture goals • Provide architectural guidance and design reviews for virtualized workloads running on OpenShift, including capacity planning, networking, storage, VM lifecycle, and hybrid cloud integrations • Assist in planning and executing migrations from legacy hypervisors into OpenShift Virtualization • Partner with the customer in rolling out upgrades, patches, and lifecycle management for the virtualization stack • Monitor and audit the customer environment to identify risks, performance bottlenecks, and configuration drift; propose improvements or mitigations • Triage, diagnose, and resolve escalated technical issues; coordinate with Red Hat Support, Engineering, and product development teams • Create, update, and maintain customer engagement plans, runbooks, operational guides, and architecture documentation • Deliver periodic executive- and operational-level reviews of performance, health, and risk to customer leadership • Lead and deliver training sessions, workshops, and knowledge transfer on OpenShift and OpenShift Virtualization operations • Provide hands-on support, debugging, and proof-of-concept work as needed — including interacting directly with virtual machines and OpenShift clusters • Be available for after-hours incident response, on-call rotation, and emergency support • Travel as required to customer sites and regional offices Requirements: • Prior experience in technical support, engineering, operations, or quality assurance roles • Strong understanding of Linux, and supporting areas such as networking, storage, and security • Hands-on experience with virtualization technologies (e.g., VMware, KVM, Hyper-V) and specifically with OpenShift Virtualization • Deep familiarity with OpenShift architectures, APIs, operators, and cluster operations • Ability to juggle multiple issues, priorities, and projects with excellent attention to detail • Strong customer-facing skills: ability to grow relationships, foster trust, and communicate complex technical ideas to both technical and non-technical stakeholders • Excellent verbal and written communication skills in English • Commitment to pursue relevant Red Hat certifications (e.g., RHCE, OpenShift Administration, OpenShift Virtualization) • Collaborative mindset, able to work across internal (Red Hat) and external (customer, integrators, partners) teams • Quick learner, self-starter, and ability to adapt to evolving technologies and environments • Strong time management and prioritization capabilities • Ability to articulate how Red Hat’s virtualization and hybrid cloud product portfolio maps to the customer’s strategic use cases • U.S. Citizenship required Benefits: • Comprehensive medical, dental, and vision coverage • Flexible Spending Account - healthcare and dependent care • Health Savings Account - high deductible medical plan • Retirement 401(k) with employer match • Paid time off and holidays • Paid parental leave plans for all new parents • Leave benefits including disability, paid family medical leave, and paid military leave • Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!