Red Bluff Animal Hospital - Red Bluff Pet Resort - Richey Animal Clinic

Compensation

Full Description

RESORT RECEPTIONIST (Part-Time or Full-Time) The receptionist's primary duty is greeting clients and scheduling boarding reservations, communicating add-ons/promotions, answering phone calls and performing various administrative tasks. ESSENTIAL DUTIES & RESPONSIBILITIES • Provide top-notch customer service and ensure that clients feel welcome and comfortable in our resort • Be attentive to client and guest needs • Answer phone calls from clients with a smile and ensure that all clients receive the highest level of hospitality • Check-in guest upon arrival • Provide client education • Assist in cleaning the resort, including but not limited to: keeping reception desk area and lobby clean and sanitary, taking out the trash, laundry, cleaning floors, bathrooms, and exam rooms. • Process payments and close out boarding visits • Call and/or send reminders for vaccinations required when boarding. • Properly manage the resorts filing system • Relay updates on guest that are boarding to clients. QUALIFICATIONS: • High School Diploma or G.E.D. • At least 1 year of customer service or job-related experience • Spanish speaking a plus • Pet industry experience a plus • Basic math skills • Must be able to communicate effective verbally and in writing. • Computer skills: Able to use Windows based computer systems, word processing, email, web search and other skills needed to effectively use the practice management software program. OTHER SKILLS: Receptionists must possess good critical thinking and problem solving skills, compassion, a positive attitude, follow-through and excellent communication and teamwork skills. Multitasking and accepting constructive criticism is essential. Punctuality is expected. Pay is dependent on pet industry and job-related experience.