Recruitment Room

Compensation

Full Description

We areredefining the global wine landscape with a bold mission: to become the largest wine-only brand in the world. By merging the legacies of Accolade Wines and Pernod Ricard Wines, We are creating an unparalleled portfolio of world-class labels, bringing together the rich heritage, craftsmanship, and innovation of two industry giants. With a focus on premiumization, global distribution, and deep consumer engagement, we're poised to set a new standard in the wine industry, offering a diverse selection of high-quality wines catering to traditional connoisseurs and modern enthusiasts. & Industry Wine and Spirits & Job Summary The Senior Customer Service Operations Manager has/is: Background: 5-10+ years of customer service experience Industry Experience: Preferably within the wine, beverage, or CPG sectors Demonstrated success in improving service performance and managing KPIs Strong organizational, leadership, and communication skills Excellent analytical skills and the ability to demonstrate a good level of commercial understanding are required. Precision in order entry and customer account management. The ability to understand and interpret financial and category data is essential. High levels of energy, resilience, and adaptability are required to thrive in a dynamic, fast-paced environment. A strong self-awareness a laser focus on the customer are also required, as well as a good level of experience, influencing, negotiation skills. Experience in JDE ERP systems and Microsoft Excel is preferred. Values fit: Positive Mindset Work Ethic, Inspiring Leadership, Customer Centricity, Attention to Detail, Continuous Improvement Drive, Performance Under Pressure, Collaborative Spirit Location / ability to relocate to: Napa, CA or remote Target compensation expectations: $100k base Benefits: Staff wine allowance and access to unique wine specials Paid Parental Leave Start your weekend early with Fast Friday’s all year round! Loyalty Leave - earn up to 1-week additional annual leave after 5 yrs Anniversary Day off Go Beyond Day - making a difference in your local community Access to an extensive online learning library Annual Flu Vaccination Program Employee Assistance Program Exclusive employee discounts with national retailers Remote About the Company: Recruitment Room