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Job Description: • Plays a critical role within the Global Indirect Procurement (GIP) Operations & Governance organization • Governs and maintains the suite of procurement content assets • Partners with sourcing, operations, category management, technology, and leadership teams • Builds and owns the content management strategy • Establishes and maintains content governance standards, templates, writing guidelines, and visual design frameworks • Oversees version control, review workflows, and archival processes • Conducts periodic content quality audits • Serves as custodian of procurement content across multiple platforms • Develops and maintains process maps, workflow diagrams, and visual guides for procurement processes • Builds and owns the content management strategy • Leads the curation and publish of knowledge articles per content strategy standards • Supports content localization, customization, and translation workflows as needed • Develops and publishes messages for changes and announcements from GIP triggered by operational team needs • Structures knowledge articles and documentation in formats optimized for procurement chatbots and AI tools • Participates in experience testing to ensure GIP content renders as expected from AI • Performs other duties as assigned Requirements: • Bachelor’s degree in Business, Supply Chain, Communications, Information Science, or related field • Background or certification in Knowledge-Centered Service (KCS), Lean Six Sigma, CIPS, or ISM (not required but beneficial) • 3–5 years of experience in procurement operations, process documentation, technical writing, knowledge management, or a related function • Previous experience as a knowledge manager or content owner preferred • Previous experience using data to manage the content lifecycle and ensure healthy content preferred • Experience supporting technology implementations, tool rollouts, or change management initiatives preferred • Experience preparing content for AI, digital assistants, or enterprise chatbots preferred • Exceptional writing, editing, and communication skills, with the ability to simplify complex information • Hands-on knowledge of ServiceNow knowledge management modules • Hands-on experience with Microsoft SharePoint, Teams, and Viva Engage for knowledge and content management • Strong proficiency in Microsoft Visio (or Lucidchart/Miro) for workflow design and process mapping • Familiarity with Indirect Procurement processes (sourcing events, approvals, contracting, P2P workflows) preferred Benefits: • medical, dental, and vision care • comprehensive suite of benefits focusing on physical, emotional, financial, and social wellness • support for working families, including backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave • variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, and volunteer activities