Recovery Centers of America

Compensation

Full Description

Position Overview: The Recovery Support Supervisor is a behavioral health professional and assists patients with substance use and mental health disorders and supervises the activities of a group of Recovery Support Specialists (RSS). Ensures schedules are maintained and all policies and procedures are followed in compliance with regulatory standards. The RSS Supervisor collaborates with members of the Leadership Team (LT) to help provide oversight of the milieu. Additionally, the Recovery Support Supervisor will oversee RSS programming and engagement at the site-level. Specific Responsibilities: Ensures that the department is achieving Key Performance Indicators (KPIs) related to rounding timeliness and other KPIs that touch multiple departments that include, but are not limited to, group attendance, patient satisfaction survey completion, against advice discharges, patient length of stay, etc. Manages a group of Lead RSS to support the ongoing coaching and supervision of RSS. Owns the scheduling of RSS, on call responsibilities, and ensures the group adheres to attendance policy to ensure appropriate staffing and patient safety. Assists in monitoring quality improvement (QI) indicators to ensure high-quality patient care is provided. Monitors patients, provides safety and security checks throughout the shift, completes documentation to include but not limited to therapeutic activities notes, IP Individual Progress notes, Incident Reports, monitoring of patient's activities, and records patient behavior. Understand the principles of 12-step Programs, Dialectical Behavior Therapy (DBT), Medication for Addiction Treatment (MAT), and Motivational Interviewing (MI) and how they apply to the recovery process for patients struggling with Substance Use Disorders (SUD) and Mental Health (MH) Disorders. Responsible for hiring, training, and retaining RSS staff. Collaborates with Director of Nursing and Lead RSS to maintain on call responsibility as assigned to ensure appropriate staffing, patient safety, and high-quality care is always maintained. Review patient rounding reports daily and communicates pertinent information to the RSS team. Conducts manager reviews of incident reports on a necessary cadence per QI. Reviews weekly contraband incident reports and addresses contraband incidents appropriately. Performs weekly rounding audits with the LT to ensure patient safety and staff compliance with rounding policies and protocols. Collaborates with the Clinical Director and Clinical Supervisor(s) to support the management of patient-specific issues and ensure the fidelity of clinical programming. Works in conjunction with the Clinical Coordinator to ensure that RSS team members have ample oversight on evenings and weekends. Works with Director of Admissions and Director of Nursing to streamline the patient admissions process and ensure quality of care at all touchpoints. May transport patients and/or patient belongings. Perform any other job-related duties as assigned. QUALIFICATIONS Knowledge, Skills, and Abilities Required: High School Diploma or GED REQUIRED. Associate degree or beyond preferred. Certification as a (BHT, CADC, CRADC, CRS, CPRS, CFRS, or eligible) preferred. Three years' experience working as an RSS, Behavioral Health Technician (BHT), Mental Health Technician (MHT), or direct care worker equivalent in behavioral health and/or substance use disorder treatment is preferred. Experience managing small, cohesive teams. Excellent organizational skills with the ability to prioritize workload and meet deadlines. Ability to work in a fast-paced environment. Strong knowledge of a variety of computer software applications in word processing, spreadsheets, and presentations (MS Word, Excel, and PowerPoint). Always demonstrates appropriate confidentiality when interacting with patients, residents, families, visitors, referral sources and all other contacts. Exhibits excellent customer relation skills as evidenced by supportive and constructive communication with all contacts including coworkers, patients, residents, visitors, families and referral sources. Familiarity with behavior modification, 12-step modality, DBT, MAT, and MI. Valid driver's license and a safe driving record (if applicable). Ability to collaborate with leadership team members to drive operational excellence and quality assurance metrics. Proficiency in completing tasks designated to department leaders that include, but are not limited to, running safety codes, scheduling, conducting inventory management, and facilitating training for new hires; additional training will be provided. Ability to identify trends from a variety of data sources to drive decision-making regarding patient safety and employee experience. Customer Service: Demonstrates concern for meeting internal and external customers' needs in a manner that provides satisfaction for the customer within the resources that can be made available. Problem Solving: Identifies problems, involves others in seeking solutions, and conducts appropriate analyses, searches for best solutions; responds quickly to new challenges. Communication Proficiency: Comfortable using a broad range of communication styles, and ability to choose appropriate, effective ways to communicate to different audiences in diverse situations. Flexibility: Is open to change and new information; adapts behavior and work methods in response to new information, changing conditions, or unexpected obstacles. Adjusts rapidly to new situations warranting attention and resolution. Time Management: Uses his or her time effectively and efficiently; concentrates his or her efforts on the most important priorities; adeptly handles several tasks at once. Work Environment: May work in a variety of environments within the substance disorder and mental health treatment facility. They spend much of their time on their feet, actively working with patients. This role routinely uses standard office equipment such as computers, phones, photocopiers, IPADS, and scanning devices. The noise level in the work environment is usually moderate. Physical Demands: While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. Travel: Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.