Record360, LLC

Compensation

Full Description

Job Overview We are seeking an enthusiastic and customer-focused Junior Account Manager to join the Record360 team. This role involves supporting senior team members in managing client relationships, ensuring customer satisfaction, and driving the adoption of Record360’s software solutions. It's an exciting opportunity to grow within the company, gain hands-on experience, and develop valuable skills in customer success, sales, and software. Record360 provides the world with surprisingly simple tools to build confidence and trust. Our mobile and web apps are used by equipment, truck, and car rental companies to streamline processes and document the true condition of their assets. Our customers love us because our product helps them reduce damage disputes, improve customer service, and revolutionize the way they work. Key Responsibilities Upselling & Renewals: • Identify opportunities to upsell additional features or services and support the senior Account Manager in executing upselling strategies. • Contribute to client retention by ensuring a high level of satisfaction and value realization. Client Support: • Assist Account Managers in managing client portfolios, ensuring timely follow-ups and excellent customer service. • Respond to client inquiries, troubleshoot issues, and escalate complex problems to the appropriate teams. Relationship Building: • Build strong relationships with clients by understanding their needs and goals. • Regularly check in with clients to gather feedback and ensure satisfaction with our services. Collaboration & Reporting: • Collaborate with senior Account Managers and other departments, including product and support teams, to resolve client issues and provide the best solutions. • Maintain accurate records of client interactions and account details in CRM tools (e.g., Salesforce, HubSpot). • Prepare reports on account activities and client feedback for review by senior Account Managers. Learning & Development: • Participate in training sessions and shadow senior Account Managers to gain a deeper understanding of the software and the rental industry. • Stay updated on industry trends, competitor offerings, and best practices to provide value-added insights to clients. Qualifications Experience: • 1-2 years of experience in customer service, account management, or sales, preferably in SaaS or technology solutions. • Knowledge of the rental or leasing industry is a plus but not required. Skills: • Strong interpersonal and communication skills, both verbal and written. • Problem-solving mindset with a client-first attitude. • Ability to multitask and manage time effectively in a fast-paced environment. • Proficiency in CRM tools and Microsoft Office Suite. • Willingness to learn and adapt quickly • Self-motivated and eager to take on new challenges. • Ability to travel occasionally for training or client events, if needed. Job Type: Full-Time, Exempt. Base Salary + Commission + Benefits (Medical/Dental/Vision), 100% 401(k) Matching (Up to 4%) + Unlimited PTO. M-F, Daytime Hours, Open to Onsite, Hybrid, and Remote Work Environments. The base salary range for this position is $60,000 to $65,000 per year. The base salary actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, experience and training, skills, licenses and certifications, and education among other factors. POR is an Equal Employment Opportunity employer and does not discriminate in hiring or employment practices. All qualified applicants will receive consideration without regard to race, color, sex, religion, national origin, citizenship, military service, veteran status, disability, genetic information, age, and any other characteristic protected by federal, state, or local laws. POR is committed to providing equal opportunity for all and reasonable arrangements for individuals with disabilities in employment. To request any special arrangements, please contact Human Resources.