Recite Me

Compensation

Full Description

Job Title: Customer Success Manager Company Overview: Recite Me is a pioneering technology company dedicated to making the digital world accessible to everyone. Our innovative software empowers hundreds of global organizations to provide inclusive web content tailored to diverse user needs. We are passionate about breaking down barriers and creating a more accessible online experience for all. Role Overview: As a Customer Success Manager at Recite Me, you will play a crucial role in ensuring our clients achieve maximum value from our accessibility solutions. You will act as a trusted advisor, guiding customers through onboarding, adoption, and ongoing support to foster long-term partnerships and drive customer satisfaction. What You'll Do: - You will manage a portfolio of customer accounts, building strong relationships and understanding their unique accessibility goals. - You will lead onboarding processes, ensuring smooth implementation and adoption of Recite Me’s software. - You will proactively monitor customer health metrics and usage data to identify opportunities for engagement and growth. - You will collaborate with cross-functional teams including sales, product, and support to address customer needs and feedback. - You will deliver training sessions and resources to empower customers to fully utilize our accessibility tools. - You will resolve customer issues promptly, acting as their advocate within the company. - You will contribute to the development of customer success strategies and best practices. - You will track and report on customer success metrics to inform business decisions. What You Bring: - 3+ years of experience in customer success, account management, or a related client-facing role. - Strong understanding of SaaS platforms and software adoption processes. - Excellent communication and interpersonal skills with the ability to build rapport and trust. - Analytical mindset with experience using data to drive customer engagement. - Problem-solving skills and a proactive approach to managing customer relationships. - Passion for accessibility and inclusion in technology. Bonus Points If You Have: - Experience working in the accessibility or assistive technology sector. - Familiarity with web technologies such as HTML, CSS, and JavaScript. - Background in training or educational roles. - Experience with CRM tools like Salesforce or HubSpot. What We Offer: - We offer a collaborative and inclusive work environment committed to diversity. - We offer opportunities for professional growth and continuous learning. - We offer flexible working hours and remote work options. - We offer competitive salary and comprehensive benefits including health insurance. - We offer the chance to make a meaningful impact by promoting digital accessibility worldwide. Ready to Apply? Please submit your resume and a cover letter explaining why you’re passionate about accessibility and how your experience aligns with this role to careers@reciteme.com.