Recite Me

Compensation

Full Description

Job Title: Customer Success Manager Company Overview: Recite Me is a pioneering technology company dedicated to making the digital world accessible to everyone. Our innovative software solutions empower hundreds of global organizations to provide inclusive web content, ensuring that all users can engage with online information in a way that suits their needs. We are passionate about driving accessibility and inclusivity in the digital space. Role Overview: As a Customer Success Manager at Recite Me, you will play a crucial role in fostering strong relationships with our clients, ensuring they maximize the value of our accessibility software. You will act as a trusted advisor, guiding customers through onboarding, adoption, and ongoing support to help them achieve their accessibility goals. What You'll Do: - You will manage a portfolio of customer accounts, building long-term relationships and ensuring high levels of satisfaction. - You will guide customers through the onboarding process, providing training and resources to facilitate smooth adoption. - You will proactively monitor customer usage and engagement, identifying opportunities to enhance their experience. - You will collaborate with internal teams to address customer needs and resolve any issues promptly. - You will gather and communicate customer feedback to inform product development and service improvements. - You will develop and deliver presentations and reports to demonstrate the value and impact of our solutions. - You will identify upsell and cross-sell opportunities to support business growth. - You will stay informed about industry trends and accessibility standards to provide expert advice. What You Bring: - You have 3+ years of experience in customer success, account management, or a related field. - You possess strong communication and interpersonal skills, with the ability to build rapport with diverse stakeholders. - You have a solid understanding of SaaS products and technology adoption processes. - You are highly organized and able to manage multiple accounts and projects simultaneously. - You demonstrate problem-solving skills and a proactive approach to customer needs. - You are passionate about accessibility and inclusivity in technology. Bonus Points If You Have: - Experience working in the accessibility or assistive technology sector. - Familiarity with web accessibility standards such as WCAG. - Background in software training or technical support. - Knowledge of CRM tools like Salesforce or HubSpot. What We Offer: - We offer a collaborative and inclusive work environment that values diversity and innovation. - We offer opportunities for professional growth and development through training and mentorship. - We offer competitive salary and benefits packages. - We offer flexible working arrangements to support work-life balance. - We offer the chance to make a meaningful impact by promoting digital accessibility worldwide. Ready to Apply? To join our mission-driven team at Recite Me, please submit your resume and a cover letter detailing your experience and passion for accessibility to careers@reciteme.com. We look forward to hearing from you!