Recite Me

Compensation

Full Description

Job Title: Customer Success Manager Company Overview: Recite Me is a pioneering technology company dedicated to making the digital world accessible to everyone. Our innovative software empowers hundreds of global organizations to provide inclusive web experiences, ensuring that all users can access content in a way that suits their needs. We are passionate about driving positive change and fostering an inclusive online environment. Role Overview: As a Customer Success Manager at Recite Me, you will play a crucial role in building strong relationships with our clients, ensuring they maximize the value of our accessibility solutions. You will act as a trusted advisor, guiding customers through their journey and helping them achieve their digital inclusion goals. What You'll Do: - You will manage a portfolio of customer accounts, serving as the primary point of contact. - You will develop and maintain strong, long-lasting client relationships. - You will understand customer needs and objectives to provide tailored solutions. - You will collaborate with internal teams to ensure seamless onboarding and ongoing support. - You will monitor customer health metrics and proactively address potential issues. - You will deliver product training and best practice guidance to customers. - You will gather customer feedback to inform product development and improvements. - You will drive customer retention and expansion through upselling and cross-selling opportunities. What You Bring: - 3+ years of experience in customer success, account management, or related roles. - Strong communication and interpersonal skills with the ability to build rapport. - Experience working with SaaS products and understanding of digital accessibility is a plus. - Proven ability to manage multiple accounts and prioritize tasks effectively. - Analytical mindset with experience using CRM tools and customer success platforms. - Problem-solving skills and a proactive approach to customer challenges. Bonus Points If You Have: - Experience in the accessibility or technology sector. - Knowledge of web accessibility standards (WCAG) and assistive technologies. - Background in sales or business development. - Familiarity with data analysis and reporting tools. What We Offer: - We offer a collaborative and inclusive work environment that values diversity. - We offer opportunities for professional growth and career advancement. - We offer flexible working hours and remote work options. - We offer competitive salary and comprehensive benefits package. - We offer the chance to make a meaningful impact on digital accessibility worldwide. Ready to Apply? If you are passionate about customer success and digital inclusion, please submit your resume and a cover letter explaining why you are the perfect fit for Recite Me. We look forward to hearing from you!