Recite Me

Compensation

Full Description

Job Title: Customer Success Manager Company Overview: Recite Me is a pioneering technology company dedicated to making the digital world accessible to everyone. Our innovative software empowers hundreds of global organizations to provide inclusive web experiences, ensuring that all users can access content in a way that suits their needs. We are passionate about driving positive change and fostering digital inclusivity worldwide. Role Overview: As a Customer Success Manager at Recite Me, you will play a crucial role in building strong relationships with our clients, ensuring they maximize the value of our accessibility solutions. You will act as a trusted advisor, guiding customers through their journey and helping them achieve their goals with our software. What You'll Do: - You will manage a portfolio of customer accounts, serving as the primary point of contact. - You will develop and maintain strong, long-lasting client relationships. - You will understand customer needs and objectives to provide tailored solutions. - You will collaborate with internal teams to ensure seamless onboarding and ongoing support. - You will monitor customer health metrics and proactively address potential issues. - You will deliver product training and best practice guidance to customers. - You will gather customer feedback to inform product development and improvements. - You will drive customer retention and expansion through upselling and cross-selling opportunities. What You Bring: - You have 3+ years of experience in customer success, account management, or related roles. - You possess strong communication and interpersonal skills. - You have a solid understanding of SaaS products and technology. - You are adept at problem-solving and managing multiple priorities. - You demonstrate a customer-centric mindset with a passion for accessibility and inclusion. Bonus Points If You Have: - Experience working in the accessibility or technology sector. - Familiarity with CRM tools such as Salesforce or HubSpot. - Proven track record of driving customer retention and growth. - Knowledge of web technologies and digital accessibility standards. What We Offer: - We offer a collaborative and inclusive work environment that values diversity. - We offer opportunities for professional growth and development. - We offer flexible working arrangements to support work-life balance. - We offer competitive salary and comprehensive benefits packages. - We offer the chance to make a meaningful impact on digital accessibility worldwide. Ready to Apply? Please submit your resume and a cover letter explaining why you are the perfect fit for the Customer Success Manager role at Recite Me. We look forward to hearing from you!