Readybuild

Compensation

Full Description

Readybuild is a software platform built specifically for design-build remodeling and exterior replacement companies. We encode the operational wisdom of high-performing firms into the product, so remodelers run their businesses the way the best in the industry actually do. Our platform was built from inside the industry, which means it reflects how these businesses actually work. We are a small, growing team and we are looking for an Implementation Manager to own the client onboarding experience from kickoff through launch. About the role The Implementation Manager is responsible for orchestrating the end-to-end customer onboarding journey, ensuring new clients successfully implement and launch the Readybuild platform. This role serves as the primary strategic partner for customers during their critical transition period from initial kickoff through the Hyper-Care period. Key responsibilities Training and enablement • Develop and perform role-appropriate training programs for administrators, power users, and end users • Create and maintain training materials, quick reference guides, and customer-specific configuration documentation • Perform both full team training and train-the-trainer sessions depending on client size and structure, building internal champions and ensuring sustainable adoption Implementation execution • Own and continuously adapt a living project plan — milestones, deliverables, accountability, and target dates — that reflects the real-time state of each implementation without losing sight of the end goal • Coordinate activities across internal teams and customer stakeholders, managing timing, dependencies, and real-time issue resolution • Validate that the client Readybuild environment meets functional and performance requirements before each launch • Conduct implementation retrospectives to capture lessons learned and feed insights into continuous process improvement • Transition clients into the Hyper-Care period, maintaining availability as an escalation path for the support team and providing client context as needed while the client moves into live maintenance and ongoing customer care Customer relationship and expectation management • Serve as the client's trusted advisor throughout the implementation lifecycle, leading regular cadence calls and building relationships with key decision-makers and executive sponsors • Manage customer expectations proactively while maintaining momentum toward adoption — including confidently redirecting unnecessary scope additions that would delay delivery or create technical debt • Anticipate and address customer objections using active listening, data-driven responses, and collaborative problem-solving; escalate blockers to internal teams with appropriate context and urgency • Maintain composure and professionalism in difficult conversations, balancing customer advocacy with project integrity Program reporting and continuous improvement • Maintain accurate project documentation, timelines, and on track / off track customer health status reports • Identify at-risk implementations early and develop mitigation strategies; report onboarding trends to leadership • Continuously evolve implementation strategy and processes alongside the growth of the Readybuild platform • Maintain visibility into personal implementation load and proactively surface capacity concerns to leadership when concurrent onboarding volume may impact delivery quality or timelines Scope, change, and risk management • Partner with sales during late-stage conversations to begin building client context early; translate desired business outcomes into the company setup, configuration data, and data migration requirements needed to achieve them • Proactively identify and flag risks that could jeopardize success or long-term adoption — including technical blockers, resource gaps, organizational readiness issues, and phased rollout gaps • Defend the project against scope creep by routing non-essential requests through proper channels with clear rationale • Communicate scope changes clearly and in writing, providing transparent analysis of how expanded requirements affect timelines and negotiating revised dates that reflect true delivery effort Support triage and escalation • Act as the primary triage point for customer questions and issues during onboarding, assessing and prioritizing requests based on urgency and impact on success • Identify patterns in support requests that indicate gaps in training, documentation, or product functionality • Coordinate with the team on contingency planning during critical phases, ensuring alignment, anticipated risks, and the right resources are in place before these events occur What we are looking for • Exceptional communication skills — able to translate technical concepts for non-technical stakeholders and write clearly for executive and operational audiences alike • Strong ability to influence and lead without direct authority • High emotional intelligence with the ability to navigate difficult conversations, de-escalate tension, and find mutually beneficial solutions • Strong problem-solving and critical thinking abilities; comfortable navigating ambiguity with the support of the broader team and leadership • Demonstrated project management discipline — able to build and maintain structured project plans, manage multiple concurrent workstreams, hold stakeholders accountable to milestones, and keep complex implementations moving forward without losing sight of the details • Strong time management and self-awareness around capacity; able to manage multiple concurrent implementations while proactively communicating workload constraints to leadership before they become delivery risks 3 to 5 years of experience in customer onboarding, implementation management, project management, or a related client-facing role. Demonstrated experience managing complex, multi-stakeholder implementation projects from kickoff through Hyper-Care. Familiarity with project management software — Smartsheet in particular is helpful. Background in construction or field operations software is a plus. Success metrics • On-time rate — tracked with delay attribution (client-caused vs. internal) to ensure the metric reflects execution quality rather than client behavior • Successful handoff rate — percentage of accounts transitioned with a documented health status, completed checklist, and no open critical issues • Readiness checklist — completed in full for every implementation across configuration, data migration, integrations, and training sign-offs before a client goes live • Implementation milestone adherence rate — percentage of project milestones hit on their originally scheduled date, tracked with delay attribution • Documentation completeness at handoff — configuration notes and client-specific documentation meet defined standards before transition • Average days from kickoff to Hyper-Care — implementation cycle time tracked across all accounts and trended over time to measure process efficiency Growth and career path Readybuild is a growing company and this role is designed to grow with it. Depending on your strengths and interests, natural paths forward include deeper specialization in implementation strategy, client success, or technical project management. We invest in people who show initiative and take ownership, and we are committed to helping this role develop into something larger over time. Compensation and benefits • $70,000 to $110,000 base salary, commensurate with experience • Unlimited PTO • 100% employer-paid health insurance for the employee • Life insurance plans available • Short and long-term disability plans available • $100 per month phone and internet reimbursement If you feel strongly that this role is the right fit but fall outside the compensation range, we would still love to hear from you. Great people are hard to find — a number should not get in the way of that conversation.