Raymond James

Compensation

Full Description

Job Description Summary Implement, uphold, and manage the organization's Cloud Management policies, specifications, and infrastructure. Migrate existing on-premise applications to the cloud, debug cloud stacks, and implement new cloud-applications. Manage and perform continuous integration and continuous deployment processes, and cost optimization of the private, public, and hybrid cloud platforms. Job Description Please note: This role is not eligible for immigration Work Visa sponsorship, either currently or in the future. Position Summary We are seeking a skilled and proactive Salesforce Marketing Cloud Administrator to manage and optimize our Marketing Cloud Engagement platform within a highly regulated financial services and record-keeping environment. This role will be responsible for overseeing the data, audience segmentation, platform configuration, and execution processes within Marketing Cloud to support our Communications team in effectively delivering campaigns across multiple channels. Key Responsibilities Requirements gathering and organization- effectively collaborate with cross-functional teams to gather, analyze, and document business requirements, ensuring alignment with campaign goals, data architecture, and customer journey strategies Configure and maintain Marketing Cloud components including Email Studio, Journey Builder, Automation Studio, and Contact Builder. Manage user roles, permissions, and platform security in alignment with compliance standards. Collaborate with marketing and operations teams to design and execute multi-channel campaigns. Build and optimize customer journeys, triggered sends, and audience segmentation strategies. Ensure seamless integration between Salesforce CRM and Marketing Cloud. Maintain data hygiene, synchronization, and compliance with financial data privacy regulations (e.g., DOL, ERISA, SEC, FINRA, GDPR) and internal compliance guidelines Monitor Marketing Cloud performance, including campaign metrics, automations data flows, and subscriber engagement through dashboards and reports Provide actionable insights to improve targeting and personalization. Partner with legal and compliance teams to review and approve campaign content and data usage. Manage user access, permissions, and roles within Marketing Cloud Engagement. Maintain system configurations including send classifications, headers/footers, and platform settings. Import and manage data from Salesforce core platform via Marketing Cloud Connect. Create and maintain data extensions, subscriber keys, and preference centers. Ensure compliance with CAN-SPAM, email opt-out regulations, and financial data privacy regulations (e.g., DOL, ERISA, SEC, FINRA, GDPR). Set up and execute campaigns including one-off sends, automations, and Journey Builder journeys. Configure and apply dynamic content to personalize campaigns. Perform quality assurance checks, testing, and rendering validation before sending. Partner with the Communications team to ensure email campaigns are executed accurately and on time. Engage in Salesforce Administrator activities and duties, to assist Salesforce colleagues in supporting the business, in Service Cloud and other Salesforce related work, such as Core Salesforce platform features, including user management, security settings, and data configuration Required Soft Skills Mindfulness: Precision is critical in managing data, configuring journeys, and ensuring compliance with financial regulations. Analytical Thinking: Ability to interpret campaign data, identify trends, and make data-driven decisions. Communication Skills: Clear and effective communication with cross-functional teams, including marketing, compliance, and IT. Problem-Solving: Proactive in identifying issues and implementing solutions in a fast-paced, regulated environment. Collaboration: Partner with the Marketing team to align campaign strategies with business goals and customer segments. Work closely with the Compliance team to ensure all communications meet regulatory standards. Coordinate with IT and CRM teams to troubleshoot integration issues and maintain data integrity. Participate in cross-functional planning meetings to ensure alignment on timelines, deliverables, and campaign objectives. Adaptability: Comfortable navigating change, learning new tools, and adjusting to evolving regulatory requirements. Time Management: Ability to manage multiple projects and deadlines efficiently without compromising quality. Integrity & Discretion: High level of professionalism and confidentiality when overseeing sensitive financial and customer data. Preferred Skills: Proficiency in SQL, AMPscript, and HTML/CSS for email development. Experience with Salesforce CRM and APIs. Qualifications Education & Experience: Bachelor’s degree in marketing, Information Systems, or related field. 3+ years of experience administering Salesforce Marketing Cloud in a regulated industry, preferably financial services. Strong understanding of email data management and segmentation. Knowledge of email compliance and data governance best practices. (CAN-SPAM and preference management). Preferred Certifications Salesforce Marketing Cloud Engagement Administrator Salesforce Marketing Cloud Email Specialist Salesforce Certified Data Architect (optional but beneficial) Education Bachelor’s: Business Administration, Bachelor’s: Finance, Bachelor’s: Marketing Work Experience General Experience - 3 to 6 years Certifications Other License Not Listed - Other Travel Less than 25% Workstyle Remote At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. We expect our associates at all levels to: • Grow professionally and inspire others to do the same • Work with and through others to achieve desired outcomes • Make prompt, pragmatic choices and act with the client in mind • Take ownership and hold themselves and others accountable for delivering results that matter • Contribute to the continuous evolution of the firm At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. #LI-TG1 Raymond James is a diversified financial services company providing wealth management, capital markets, asset management, banking and other services to individuals, corporations and municipalities. Founded in 1962 in St. Petersburg, Florida, rather than on Wall Street, we have always embraced being a different kind of financial services firm. Today, Raymond James has locations and subsidiaries across the United States, Canada, the United Kingdom and Germany, and is listed on the New York Stock Exchange under the symbol RJF. Thanks for your interest in working with Raymond James. While we might not have the perfect role for you today, we'd love to keep in touch. Join our Talent Network to stay up to date on career opportunities that may be a good fit for you. Our business is deeply focused on people and their financial well-being. We're committed to helping individuals, corporations and institutions achieve their goals, while also supporting successful professionals and helping our communities prosper. We believe doing well and doing good aren't mutually exclusive. As an established but ever-evolving company, you can start – or continue – growing your career here. We invest in you with wide-ranging benefits and the support of leaders and colleagues who care. From development opportunities and enriching networking groups to prioritizing diversity, inclusion and the power of different perspectives, Raymond James is where good people grow. Our people-first culture is outlined in our Culture Blueprint. Check it out to see why many choose to work at Raymond James – and why they stay.