Rausch Companies

Compensation

Full Description

Description The Customer Service Superintendent will manage the field activities of the warranty and repair process for tenants; manages and performs periodic inspections; assists in the turn process while providing Service of the Second Mile. The Customer Service Technician will report directly to the Construction Manager. Duties & Responsibilities • Works in tandem with the Customer Service Manager in completing Work Orders in the specified timeframes. • Works in tandem with the Property Manager in providing service to tenants and assisting in resolving tenant relations. • Works in tandem with Division in providing warranty service to tenants and assisting in resolving tenant relations. • Review and assess requested repairs for validation. • Acts as the coordinator and liaison with vendors in completing repairs. • Performs repairs not requiring a professional license. • Performs Move In, Move Out and Tenant Turn process. • Performs and attends Home Owner Orientations on new acquisitions. • Monitors, assists, and makes recommendations to improve repair cycle time, trending repairs, and reducing costs. • Performs periodic inspections on occupied properties. • Inspects properties to ensure the highest standards are maintained; evaluates maintenance, grounds, and housekeeping operations in areas of efficiency and costs. • Conducts periodic inspection of vacant units for market-ready condition. • Update job and market knowledge on an ongoing basis. • Additional duties as required Requirements • Minimum of 2 years' experience in construction or a related field. • Ability to work as part of a team. • Ability to lead and coordinate Trade Partners. • Competency in MS Office and relevant databases and software. • Customer focus and bottom-line orientation. • Ability to operate under solid pressure and meet tight deadlines. Physical Demands • Pushing and pulling heavy items on a regular basis • Frequently lifting items of varying weights • Extended periods of standing or sitting • Periodic stooping, kneeling, and bending • Must have manual use of hands and vision to use computer constantly Employee Benefits • Medical Insurance - PPO and HDHP Options • HSA - with eligible HDHP • Dental and Vision Insurance • 401(k) - includes company match of up to 5% • Generous Paid Time Off (PTO) • Paid Maternity and Paternity Leave • Adoption Assistance and Leave • Tuition Assistance • And More!