Rapid7

Compensation

Full Description

Technical Account Manager Job Summary As a Technical Account Manager (TAM), you will be responsible for managing the technical relationship between Rapid7 and its largest enterprise and federal customers. Acting as a trusted advisor, you will guide customers in the successful deployment and use of Rapid7 products, ensuring their long-term technical success and security outcomes. About the Team TheTAM team provides a white-glove experience for customers who expect dedicated technical partnership. Our mission is to ensure customers realize the full value of their Rapid7 investments by helping them achieve their security goals through a more personalized approach. About the Role As a Technical Account Manager, your primary responsibility will be to ensure customer success through strategic technical partnership. Specifically, your focus will be to: • Understand customer business objectives and apply technical expertise to drive outcomes • Serve as the technical owner for assigned accounts, supporting both planning and execution needs • Go beyond break/fix support by helping shape customer strategy and long-term security programs • Meet regularly with customers to review system health, best practices, upcoming releases, and program progress • Act as the advocate and voice of the customer within Rapid7, ensuring requirements are understood across teams • Direct crisis and incident response by coordinating with Customer Success, Support, and Engineering teams • Maintain deep technical knowledge of Rapid7’s product offerings and mentor others on best practices • Travel up to 10% to meet with customers onsite The skills and qualities you’ll bring include: • 7+ years of experience in a TAM, professional services, solutions engineer, or technical support role with exposure to networking and security technologies • Strong account management and project management skills • 4+ years of hands-on Linux experience, including supporting Linux-based applications • 3+ years of networking experience • Excellent communication and customer service skills, both written and verbal • Adaptability and eagerness to learn new technologies • Collaborative mindset with the ability to make independent decisions • Proven problem-solving skills and ability to define solutions for complex challenges Nice to Have: • Industry certifications such as CISSP, CSP, CEH, Security+, or OSCP • SQL experience (required baseline) • Familiarity with scripting languages • Proficiency with Rapid7 or similar cybersecurity products • Penetration testing experience • 3+ years of direct security experience About Rapid7 At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what’s possible and drive extraordinary impact. We’re building a dynamic and collaborative workplace where new ideas are welcome. Protecting 11,000+ customers against bad actors and threats means we’re continuing to push the envelope just like we’ ve been doing for the past 20 years. If you ’re ready to solve some of the toughest challenges in cybersecurity, we’re ready to help you take command of your career. Join us. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.