RANDYS Worldwide

Compensation

Full Description

Description Summary: Job Title: Systems Administrator II Location: Everett, WA – Onsite Reports To: IT Systems Manager Department: Information Technology Employment Type: Full Time – Exempt Salary Range: $80,000–$90,000 annually, depending on experience and qualifications Travel: As needed, to other company locations Role Summary The Systems Administrator II is a Tier II/III position, hands-on technical role responsible for the implementation, administration, and support of RANDYS Worldwide’s core infrastructure, cloud services, and enterprise systems. This role focuses on keeping systems secure, stable, and performant while supporting ongoing growth and integration work across the organization. Working closely with the IT Systems Manager, other IT team members, and business stakeholders, the Systems Administrator II plans and executes infrastructure and systems projects, coordinates with vendors, and provides Tier II/III support for complex issues. This role may mentor junior IT staff but does not have direct people-management responsibility. Requirements Essential Duties & Responsibilities: Key Responsibilities Core Infrastructure & Systems • Perform day-to-day and scheduled administration of servers, storage, and core infrastructure (on-prem and cloud – primarily Azure. • Administer Microsoft Windows Server Environments: including hybrid Active Directory, DNS, DHCP, Group Policy, and SMB security groups. • Maintain and monitor backup jobs (software and hardware), and support disaster recovery/business continuity procedures to meet Recovery Time and Point Objectives. • Maintain server room infrastructure, including switches, battery backup units, and environmental monitoring systems. • Manage and maintain OS images and configurations across Windows 10/11. Cloud & Microsoft 365 • Administer Microsoft Azure and Microsoft 365 environments, including Entra ID, Exchange Online, SharePoint Online, Teams, Defender, Purview, Intune, and Azure virtual networks. • Support and optimize usage of O365, OneDrive, SharePoint, Teams, and other Microsoft cloud services. • Plan and execute platform maintenance, upgrades, patches, and releases across on-prem and cloud systems. • Use scripting and automation (PowerShell) to streamline administration, monitoring, and maintenance tasks. Networking & Telecom • Support and maintain network infrastructure, including Cisco Meraki and WatchGuard firewalls, switches, mesh Wi-Fi, VLANs, peering groups, and IPv4/IPv6. • Configure and support mobile and site-to-site VPN tunnels and ensure secure remote access. • Perform client network maintenance and monitoring to ensure high availability and performance. • Maintain telecom network infrastructure; configure and deploy wireless and desktop phone equipment, support VoIP systems, voicemail, and related reporting. Security & Compliance • Implement policies and procedures that ensure the security and integrity of the company’s networks, systems, and data. • Apply secure configuration and hardening standards for servers, network devices, and endpoints. • Maintain advanced knowledge of internal and external DNS; Cloudflare experience is a plus. • Assist with security monitoring, security audits, incident response, and remediation activities as needed. • Work with security operations center to maintain and update security stack as needed. Projects, Vendor & Cross-Team Collaboration • Execute infrastructure and systems projects, including upgrades, migrations, and integrations, under the direction of the IT Systems Manager. • Participate in integration work for newly acquired businesses, ensuring smooth onboarding into the existing environment. • Work with vendors to resolve technical issues, escalate problems appropriately, and validate invoices. • Provide clear communication upward and across teams regarding project/task status, issues, and technical impacts. User Support & Documentation • Provide Tier II/III support for escalated issues related to servers, networking, cloud services, and line-of-business applications. • Document network and system configurations, procedures, and troubleshooting steps; maintain accurate knowledge base and standard operating procedures. • Assist with ongoing system audits to evaluate efficiency, capacity, and alignment with business goals. • Perform other duties and tasks assigned. Preferred Education and Experience: Background & Qualifications Formal Education & Certification • Associate’s or bachelor’s degree in Computer Science, Information Systems, or related field; or an equivalent combination of education and experience. • 5+ years of professional IT experience, including at least 3 years in a Systems Administrator or similar infrastructure role. • Relevant certifications preferred (for example, CCNA, Microsoft 365 or Azure Administrator/Security certifications). Required Knowledge & Experience • Strong organizational, troubleshooting, and problem-solving skills. • Strong analytical skills to understand business processes and identify areas for technical improvement. • Hands-on experience administering Microsoft Azure, including: o Entra ID o Microsoft 365 Admin Centers (365, Exchange, SharePoint, Defender, Purview, Intune) o Azure virtual networks and related services • Experience administering Windows Server environments: hybrid AD, DNS, DHCP, Group Policy, and SMB security groups. • Knowledge of data communication, network operating systems, network design and security, and monitoring/management tools. • Advanced proficiency with disaster recovery/business continuity procedures, tools, and methodologies. • Advanced knowledge of internal and external DNS; Cloudflare experience is a plus. • Operating systems experience: Windows 10/11, Windows Server 2019/2022/2025, Microsoft SQL Server, and Linux. • Networking: proficiency with Cisco Meraki and WatchGuard firewalls, mobile and site-to-site VPN tunnels, mesh Wi-Fi, VLANs, peering groups, and IPv4/IPv6. • Experience supporting Microsoft O365, OneDrive, SharePoint, Teams, and related Microsoft cloud services. • Experience with scripting and automation (PowerShell or similar). • Hands-on networking experience with excellent knowledge of routing, VPN, cloud connectivity, and secure networking best practices. Preferred Experience • Experience with ConnectWise RMM tools (Automate, Patch Management, ScreenConnect). • Experience with SolarWinds Service Desk or a similar ITSM platform. • Experience integrating newly acquired businesses into existing infrastructure. • Experience supporting a diverse range of users with varying technical skills. Physical Requirements • Capable of lifting/carrying 50 lbs regularly and occasionally up to 75 lbs (for example, mounting routers, switches, firewalls, and UPS equipment). • Moderate physical activity may be required in support of hardware installation and maintenance. Work Conditions • This is an onsite role based at RANDYS Worldwide headquarters in Everett, WA; remote or hybrid work arrangements are not available for this position. • Required to travel as needed, to other company locations, data centers, or vendors. • Participation in an on-call rotation and occasional evening/weekend maintenance windows is required. Knowledge and Personal Attributes: Personal Attributes • Outstanding customer service and communication skills, with a team-oriented philosophy. • Ability to prioritize and handle multiple assignments at any given time while maintaining commitment to deadlines. • Passion and enthusiasm for technology and helping people; able to build trust and positive relationships with end users and peers. • Self-motivated and able to work effectively with minimal supervision in a fast-paced, deadline-driven environment. • Strong intellectual curiosity and desire for continuous professional growth. • Ability to effectively communicate, both oral and written, with IT leadership, business stakeholders, team members, and vendors. • Ensure timely follow-up and successful completion of assigned tasks and projects by monitoring progress, addressing obstacles, and maintaining clear communication with stakeholders. ________________________________________ RANDYS Worldwide is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, or age.