Ralliant

Compensation

Full Description

Customer Service Management Lead, mentor, and empower a high-performing customer service team. Develop and implement customer service policies, standards, and training programs. Monitor customer satisfaction metrics and manage escalated customer issues with urgency and care. Analyze customer feedback to identify service trends and improvement opportunities. Collaborate cross-functionally with sales, procurement, and operations to ensure timely and precise pricing. Analyze market trends and competitor pricing to refine quoting strategies and improve win rates. Manage daily operations of the customer care and quoting teams, ensuring efficiency and alignment with business goals. Proven ability to lead, coach, and develop teams. Strong interpersonal and communication skills for engaging with customers and internal stakeholders. Skilled in interpreting data, performance metrics, and market insights to drive decisions. Experience with CRM platforms (e.g., Salesforce, HubSpot) and customer service tools. Experience implementing AI and automation solutions to enhance customer care and quoting effectiveness, streamline workflows, and improve response times. 5+ years in customer service or sales operations leadership roles. Experience in quoting, pricing strategy, and CRM management. Background in high-tech, services, or consulting industries is a plus.