Raise

Compensation

Full Description

We’re Hiring! Our key client in the Legal industry is growing like crazy and adding to their team. We have a Client Services Project Coordinator role on the team. Pay Rate: $19.00 - $21.00/hour on W2 Work Type: Remote – 50 miles within approved HUB location Work Schedule: 8:00 AM – 4:45 PM PT | There is flexibility with start time, as long as they are in by 9:00 AM PT as we need to be available for any potential client meetings/emails. Training Schedule: See above Duration: 12-month contract (with possible extension) Job Overview: • This position supports Project Managers in project execution in the Client Services department and ensures consistently superior client service standards in all client interactions. • In addition to helping support the PM in overall project execution, the Project Coordinator will partner with several internal key departments including, but not limited to: Data Services, Product/Website Development, Print/Mail Services, Call Center, Disbursements, and Claims Operations. Job Responsibilities: • Project Execution - Meet project requirements (kick-off meetings, deadline management, client status reporting and other necessary project communication, and coordinate with the various operational teams) to deliver all project deliverables on time, within budget and at the highest quality standards. • Internal Collaboration - Responsible for working with internal operational groups throughout the projects’ lifecycles and coordinating deliverables to meet project objectives. • Client Communication - Respond to client communications timely and accurately; understand client needs and feedback, collaborate and consult with clients and/or support project management team in doing so; follow up and communicate client's needs internally. • Reporting & Documentation – Provide project reporting, perform analysis of reporting to ensure quality and contextualize results for client, draft project telephone scripts and website text, assist in development of business rules. • Project Coordinators will work with the Project Managers in Client Services as well as other operational departments to continually enhance service quality standards to meet and/or exceed client expectations. This position is responsible for fostering a team environment and building cooperation between client services team members, and other departments to provide the highest quality service standards • A critical component of the job is to manage and resolve complex tasks. Top 3 Required Skills: • Critical thinking and problem-solving to analyze issues • Adaptability to handle changing environments • Strong communication skills • Teamwork/collaboration to work effectively with others • Knowledge in Microsoft Excel as it will be helpful in the day-to-day Qualifications: • Bachelor’s Degree or other relevant industry experience is preferred. • 1+ year work experience with direct client/customer contact in a professional environment. • Excellent verbal and written communication skills with a professional, calm demeanor. • Critical thinking skills and the ability to efficiently gather and process information in a fast-paced environment. • Experience with MS Office Suite, specifically Word, Excel, and Outlook. Raise PBC is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, ancestry, age, disability, genetics, gender identity, veterans' status, sexual orientation, or any other characteristic protected by law. Raise PBC is an equal opportunity employer encouraging diversity in the workplace. #HOTJOB Job Type: Contract Pay: $19.00 - $21.00 per hour Benefits: • Dental insurance • Health insurance • Vision insurance Work Location: Remote