Raft

Compensation

Full Description

Job Description: • Cultivate deep, trusting relationships with enterprise-level clients, serving as their primary point of contact and trusted advisor. • Proactively identify and drive opportunities to expand Raft's presence and revenue within existing accounts. • Clearly articulate and demonstrate how Raft's capabilities solve client challenges and support their growth. • Develop and execute comprehensive account plans that align with both client objectives and Raft's strategic goals. • Gain a deep understanding of client business needs and market trends to deliver highly tailored solutions. • Ensure clients fully leverage Raft's value, consistently monitoring satisfaction and resolving issues swiftly. • Collaborate internally to deliver a seamless and supportive customer journey. • Lead contract renewals and negotiations, securing mutually beneficial, long-term agreements. • Proactively address and resolve all client concerns, delivering creative solutions for evolving needs. • Track and report on key account metrics, providing clear insights into account health and future growth. Requirements: • Bachelor’s degree in Business, Marketing, or related field (MBA preferred). • Demonstrable experience in account management, sales, or customer success, with enterprise clients. • Proven track record of managing and growing key accounts. • Experience working with CRM systems (e.g., Salesforce, HubSpot). • Strong communication, negotiation, and interpersonal skills. • Ability to build relationships with stakeholders at all levels, including C-suite executives. • Strong analytical and problem-solving abilities. • Experience with SaaS or Enterprise software in the Logistics industry. • Experience with contract negotiations and renewals for enterprise clients. • Familiarity with customer success tools (e.g., Gainsight, Totango) and data analytics platforms. Benefits: