Radiant Global Logistics Inc

Compensation

Full Description

Job Title: Customer Support Specialist Company Overview: Radiant Global Logistics Inc is a leading provider of comprehensive logistics and supply chain solutions, committed to delivering exceptional service and innovative strategies to clients worldwide. With a strong presence in Overland Park, KS, we pride ourselves on fostering a collaborative and dynamic work environment that supports professional growth and operational excellence. Role Overview: As a Customer Support Specialist, you will play a crucial role in ensuring customer satisfaction by providing timely and effective support. You will act as the primary point of contact for clients, addressing inquiries, resolving issues, and facilitating smooth communication between customers and internal teams. What You'll Do: - You will respond promptly to customer inquiries via phone, email, and other communication channels. - You will troubleshoot and resolve customer issues related to logistics and shipment tracking. - You will coordinate with internal departments to ensure accurate and timely order processing. - You will maintain detailed records of customer interactions and transactions. - You will assist in developing and implementing customer service policies and procedures. - You will provide feedback to management on recurring customer concerns and suggest improvements. - You will support the sales team by providing product and service information to potential clients. - You will participate in training sessions to stay updated on company products and industry trends. What You Bring: - Minimum of 2 years of experience in customer support or a related field. - Strong communication skills, both verbal and written. - Proficiency with CRM software and Microsoft Office Suite. - Ability to multitask and manage time effectively in a fast-paced environment. - Problem-solving skills with a customer-focused approach. - High school diploma or equivalent; a bachelor’s degree is a plus. Bonus Points If You Have: - Experience in the logistics or supply chain industry. - Bilingual abilities, especially in Spanish. - Familiarity with shipment tracking systems and logistics software. - Previous experience in a hybrid work environment. What We Offer: - We offer a competitive salary range of $50,000 to $60,000 per year. - We offer a hybrid work model to support work-life balance. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and holiday benefits. - We offer opportunities for professional development and career advancement. Ready to Apply? To join our team at Radiant Global Logistics Inc as a Customer Support Specialist, please submit your resume and cover letter through our careers page or email them directly to our HR department. We look forward to hearing from you!