Radial Power Operations LLC

Compensation

Full Description

Description: The Operations and Maintenance Analyst keeps the day-to-day work of the O&M function moving. This person logs system issues, issues and tracks work orders with third-party vendors, reviews invoices, supports insurance and warranty claims, keeps our records accurate, and produces routine performance reporting. Requirements: Key Responsibilities: Monitoring and Service Requests • Receive, log, and prioritize service requests from internal teams, vendors, and site hosts. • Review monitoring and inverter platforms daily to identify systems that are offline, underperforming, or not communicating, and log each issue as a case. • Perform first-level remote troubleshooting and work with manufacturer support to resolve equipment failures. Work Orders • Create and issue work orders to O&M vendors with a clear scope, site details, priority, and required completion date. • Track every open work order, follow up with vendors on status, and escalate delays to the Senior Manager. • Verify completion before close-out: collect service reports and photos, and confirm the system is back to expected production. • Maintain the preventive maintenance calendar, schedule preventive maintenance with vendors, and confirm reports are received and filed. Invoices and Cost Tracking • Review vendor invoices against work orders, contract rates, and completion documentation, flag discrepancies, and route invoices for approval. • Track O&M spend by site and vendor to support budget tracking. Insurance, Warranty, and Spare Parts • Support insurance claims for major events by compiling photos, damage documentation, repair estimates, and invoices, and tracking claim status. • Open and track warranty claims and RMAs with manufacturers, including replacement part shipments. • Maintain the spare parts inventory log. Systems and Records • Maintain accurate records in Salesforce and monitoring platforms: sites, equipment, serial numbers, warranties, contracts, vendor contacts, cases, and work orders. • Make sure equipment labels in monitoring portals match field designations. • Organize and maintain the O&M document library, including as-builts, O&M manuals, preventive maintenance reports, and warranty documents. • Support onboarding of new sites into monitoring and O&M records. Reporting • Prepare routine reports on system performance, availability, service requests, work order aging, preventive maintenance completion, and O&M spend. • Keep O&M trackers and dashboards current. Required Qualifications: • Associate’s or bachelor’s degree in business, engineering, energy, or a related field, or equivalent work experience. • 2+ years of experience in operations, dispatch, service, or project coordination, preferably in solar, electrical, utilities, or field services. • Advanced Excel skills, including pivot tables and lookups. • Highly organized and detail oriented, with the ability to manage many open items at once and follow up until they are closed. • Clear, professional written and verbal communication with vendors and internal teams. • Valid driver’s license. Preferred Qualifications: • Commercial solar or storage O&M experience. • Experience with monitoring platforms such as AlsoEnergy, SolarEdge, or Enphase. • Experience managing cases and work orders in Salesforce, and familiarity with NetSuite and Claude. • Basic knowledge of PV system components. NABCEP PV Associate is a plus. Working Conditions: Primarily office based, with occasional site visits to rooftop and ground-mount systems in outdoor conditions.