QuikStor

Compensation

Full Description

Customer Success Specialist $50,000.00 - $60,000.00 Who We Are? We are an established technology company in the self-storage industry that specializes in SaaS property management software and access control systems. We have been delivering quality products for the industry since 1987 with an amazing culture, healthy benefits, and growth opportunities. Your Benefits! Full-Time Schedule| Annual Bonus | Holiday Pay Medical, Dental, Vision, & Life Insurance | 401k Matching Program |12 Days of Vacation per Year 6 Sick Days per Year | 20 Remote Workdays per Year | Referral Program | Discounted Storage Employee Discount Store | Education Assistance Program | Employee Assistance Program Work/Life Balance | Growth Opportunities |And Much More… Your Role: The Customer Success Specialist role is a great opportunity for a driven individual who can take ownership of client relationships, ensuring both customer satisfaction and company objectives are met. This person will turn customers into long-term partners by adapting to changing project and customer needs while wearing many hats. The position is based at our beautiful headquarters in El Segundo, CA, and reports directly to the Customer Success Supervisor. Your Responsibilities: • Manage software onboardings from end to end, acting as the primary point of client contact throughout the process to report on progress and obtain required client materials, while liaising with internal teams to complete software setup for a successful launch. • Develop and maintain strong working relationships with corporate contacts, storage facility owners, and end users. • Coach and train customers on QuikStor software best practices, access control keypads, and workflows to ensure seamless integration with their business operations. • Act as a subject matter expert on QuikStor’s product features, helping clients maximize their use of our software and security solutions. • Manage and lead initiatives to drive product adoption, customer satisfaction, and advocacy. • Analyze user engagement data, identify actionable insights, and regularly report on key performance indicators (KPIs). • Gather intelligence on how customers use QuikStor’s products, identifying the most and least valuable features to help shape future product enhancements. • Monitor and track customer product adoption, sharing best practices at key customer journey points to foster engagement and satisfaction. • Collaborate with internal teams (Sales, Product, Support) to identify expansion opportunities, enhance customer experiences, and drive customer retention. • Serve as the primary point of contact for customers, managing and resolving any escalated support tickets and driving product optimization. • Conduct customer business reviews, presenting findings and recommendations to ensure the continued value of QuikStor’s products and services. • Identify areas for improvement in both product features and customer-facing processes to enhance overall customer experience. • Stay up to date with industry trends, best practices, and emerging technologies, applying this knowledge to improve QuikStor’s customer success operations. Qualifications: • Attention to detail: A meticulous, detail-oriented approach is essential, especially when managing dozens of moving components at any given time. Ideal for individuals with a "Type A" personality, who excel in ensuring accuracy and precision while balancing multiple tasks and responsibilities simultaneously. • Strong communication skills: Ability to effectively communicate via email, phone, and video calls. Must be able to convey complex technical information in a way that is easy for customers of varying technical backgrounds to understand. • Patience and adaptability: Ability to assess and adjust communication based on the customer's technical skill level, providing additional support or simplified explanations when necessary. • Comfort with video and webinars: Willingness to conduct live demonstrations and participate in recorded webinars to assist customers and support onboarding. • Proactive Executor: Self-starter who thrives in an entrepreneurial, fast-paced environment with the ability to lead, motivate, and collaborate effectively with team members and clients to complete tasks and meet company goals & initiatives. • Exceptional account and project management: Strong organizational skills with strict attention to detail to manage multiple client accounts and projects simultaneously. • Software proficiency: Demonstrated ability to quickly learn new software programs and identify opportunities for customers to maximize the use of QuikStor’s software and security solutions. • Proactive problem-solving: Natural ability to think several steps ahead of clients, proactively addressing potential roadblocks, risks, and issues. • Creative solution development: Strong problem-solving skills, able to navigate challenges and ambiguity with innovative solutions. • Team player: Ability to collaborate effectively with team members, maintain strong organizational and communication skills, and adapt in a dynamic work environment. Join us in shaping the future of self-storage technology. Be part of a team that values innovation, integrity, and long-term relationships. Apply now and let your sales expertise shine! Andasol Management Inc. is an equal opportunity employer. Andasol Management Inc. does not discriminate on the basis of race, color, religion or religious creed, national origin or place of origin, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), physical or mental disability, age, protected military or veteran status, sexual orientation, gender identity, gender expression, transgender status, genetic information, legally protected medical condition, marital or domestic partner status, status as a victim of domestic violence (including sexual assault or stalking), or any other basis protected by applicable law. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. We are committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at hr@kobreco.com