Quid

Compensation

Full Description

Job Description: • Own the design and implementation of internal systems including CRM, BI, CPQ, forecasting and revenue operations tooling • Develop and execute change management strategies to ensure smooth adoption of new technologies, system upgrades, and organizational change. • Promote and embed a culture of continuous improvement and innovation across the IT function and the wider organization. • Research, architect and implement large-scale tool migration projects, including CPQ, CRM and BI tools • Manage software spend and vendor relationships, ensuring timely procurement of business technology to suit the company needs and proactive identification of cost-saving opportunities • Serve as the internal product owner for business systems, ensuring data integrity, usability and adoption • Partner with Sales, Services, Finance, and Technical Program Managers to gather business requirements, translating them into technical specifications. • Audit and optimize system configurations (fields, objects, flows, integrations) to reduce technical debt and improve performance • Oversee the development of Salesforce platform and integration with third-party tools, particularly with NetSuite, Dealhub and HubSpot • Partner with Data Engineering to ensure reliable data pipelines and models supporting analytics and reporting • Lead sprint planning for development of internal business systems ensuring on-time development • Act as hands-on owner of ISO/SOC compliance programs, including control execution, evidence collection, and audit management • Oversee employee IT support and helpdesk operations • Lead employee training and communication regarding security best practices • Lead vendor security assessments and ongoing risk reviews • Define and enforce IT security policies, procedures, and best practices to safeguard company data and assets • Oversee company-wide equipment strategy and lifecycle management, ensuring performance, reliability, and availability. Requirements: • 7-10 years of experience with IT and/or Technical Business Operations with a minimum of 3 years in a leadership role • Experience with solution engineering and IT infrastructure design with a focus on intelligent automation and employee experience • Experience in a Salesforce Architect role in technology companies with SaaS/service business models • Strong experience with SQL, JavaScript, JSON, data engineering and analytics • Experience with key integrations such as Celigo, Looker, Dealhub, and marketing automation tools • Experience with API and developing internal tools using n8n, Postman, Retool, Claude, Lovable, etc. • Familiarity with Agile methodologies, including leading sprints to ensure the efficient delivery of business systems • Excellent communication and interpersonal skills with demonstrated experience of collaborating with cross-functional teams • Experience partnering with Sales, Services, Finance, Legal, Accounting, and Operations leadership • Demonstrated experience managing multiple projects simultaneously and resolving issues quickly while being detail oriented • Demonstrated ability to operate effectively in a fast-paced, dynamic environment while managing multiple priorities and deadlines • Customer service attitude and experience resolving issues across time zones • Bachelor's degree in a related field Benefits: • 20 Days PTO • 13 Holidays • Company provided equipment • 401K with company match • FSA/HSA options • Paid Parental Leave & Reintegration Program • Employee Wellness Program for personal, financial, emotional, & legal support to help keep our team happy, healthy, and thriving • Medical, Dental, Vision Coverage • 4 Week (1 Month) Sabbatical after five years