Quality Service and Repair LLC

Compensation

Full Description

Quality Service and Repair is a rapidly growing, multi-state residential maintenance company specializing in general handyman repairs, plumbing/electrical, carpentry, and exterior services. We partner with property management companies and real estate investment trusts (REITs) to deliver fast, high-quality service to tenants and owners. We are looking to expand quickly and looking for a Customer Experience & Growth Manager, an elite communicator who takes ownership, thinks ahead, and thrives in a fast-paced environment. If you love turning clients into raving fans and you’re excited about helping us grow our order volume, this role is for you. What This Role Does This is not a “sit and wait for emails” kind of job. This is for someone who moves fast, anticipates needs, and can manage an entire communication pipeline with precision. You will be responsible for: Client Communication & Experience • Responding to all client emails quickly, professionally, and with proactive updates • Managing expectations, resolving issues, and ensuring clients always feel supported • Over-communicating internally and externally to keep jobs moving smoothly • Ensuring surveys, follow-ups, and client satisfaction initiatives are consistently executed Order Growth & Client Expansion • Pushing for more work orders with existing clients • Identifying inactive or low-volume clients and re-engaging them • Supporting onboarding of new clients paperwork, portals, credentials, and setup • Helping roll out new service offerings, add-on services, or upsell opportunities Operational Support • Coordinating with dispatch and field teams to ensure client priorities are met • Tracking order trends, client feedback, and communication quality • Identifying bottlenecks and helping create solutions to improve workflow What Makes You a Great Fit • You move with urgency, slow responses drive you crazy • You’re detail-obsessed and catch mistakes before they ever hit a client • You can manage a high volume of emails without dropping the ball • You think like an owner and take initiative without waiting to be told • You’re naturally persuasive and comfortable pushing for more orders • You enjoy building strong relationships and creating an amazing customer experience Requirements • Experience in customer service, account management, property management, or operations • Strong written communication polished, professional, and confident • Ability to multitask in a fast-paced, high-volume environment • Tech-savvy with email, scheduling software, and online portals • Comfortable taking ownership and making proactive decisions What We Offer • Competitive pay • Full-time, stable role in a rapidly growing multi-state company • A leadership team that values speed, honesty, high standards, and over-communication • Opportunities to grow into higher-level operations or account management roles • A team culture built on accountability, ambition, and results Ready to Make an Impact? If you’re hungry to grow, obsessed with delivering a world-class client experience, and excited to help QSR scale, we want to talk to you. Pay: $40,000.00 - $45,000.00 per year Benefits: • Paid time off • Work from home Application Question(s): • What makes you an ideal candidate for this position? Work Location: Remote