Qode

Compensation

Full Description

Looking for detailed-oriented and technically savvy Business Systems Analyst to join the Retail Lending Servicing Product Team, specifically working on Credit Card journeys.Key Responsibilities: Conduct in-depth discovery and analysis across both front and back end systems, identifying opportunities, dependencies, and strengths. Research APIs, including reviewing documentation, assessing capabilities, and validating integration feasibility. Collaborate closely with Product Owners, developers, and other stakeholders to gather, refine, and prioritize requirements. Translate business and technical needs into clear epics, features, and user stories with well-defined acceptance criteria. Partner with QA and development teams to support testing, validate solutions, and confirm they meet business requirements. Investigate, analyze, and assist in resolving production incidents by identifying root causes, assessing customer impact, and working with technical teams on resolution and future prevention. Document process flows, system interactions, and functional specifications to support development, ongoing maintenance, and incident response readiness.