QBench

Compensation

Full Description

QBench is a fast-growing, fully remote SaaS company powering modern laboratory operations through our cloud-based LIMS platform. As we scale and serve increasingly sophisticated customers, secure, reliable, and well-controlled internal systems are essential to protecting customer data, enabling our team, and meeting compliance expectations such as SOC 2. The Systems Administrator plays a critical role in ensuring QBench employees have secure, reliable, and frictionless access to the tools they need—while also owning key IT and security controls that support our SOC 2 posture. This role goes beyond day-to-day IT support and into building scalable systems, improving security maturity, and continuously raising the bar for internal IT services. The Role We are looking for a proactive, security-minded Systems Administrator who thrives in a remote-first environment and takes pride in building clean, well-documented, and auditable systems. You will own our device fleet and internal platforms, help enforce access and security controls, and partner closely with Operations, Engineering, and Leadership to support SOC 2 readiness and ongoing compliance. You’ll be encouraged to identify risks, propose improvements, and implement better ways of working—without waiting to be asked. Key Responsibilities: Device & Endpoint Management • Own and manage all company-issued devices using JAMF MDM (macOS-first environment). • Configure secure baseline device configurations aligned with company security policies. • Ensure devices are properly encrypted, patched, monitored, and compliant with SOC 2 requirements. • Manage the full device lifecycle including provisioning, onboarding, offboarding, and secure decommissioning. • Maintain accurate device inventory and documentation for audit and security purposes. Security, Antivirus & Access Controls • Manage endpoint protection, antivirus, and security tooling across all company devices. • Enforce least-privilege access by managing user access provisioning, changes, and deprovisioning across systems. • Participate in and support regular access reviews to validate appropriate permissions. • Monitor security alerts and assist with investigation and remediation of endpoint or access-related incidents. • Support incident response processes and documentation as required for SOC 2 controls. Systems & SaaS Administration • Administer and support company-wide platforms such as identity management, productivity tools, collaboration systems, password management, and security tooling. • Ensure access to systems is role-based, documented, and auditable. • Maintain SOPs, policies, and system documentation that support security, availability, and confidentiality requirements. • Assist with vendor and third-party access management and security reviews. SOC 2 Compliance & Audit Support • Own day-to-day IT and endpoint controls that map to SOC 2 Trust Services Criteria (Security, Availability, Confidentiality). • Collect, maintain, and provide audit evidence related to: • Device management and endpoint security • User access controls and lifecycle management • Antivirus and monitoring • Change management for internal systems • Partner with Operations and Leadership to prepare for SOC 2 audits and address auditor requests. • Identify and remediate control gaps identified through audits or internal reviews. • Continuously improve the maturity of IT controls as the company scales. IT Operations & Continuous Improvement • Identify opportunities to improve reliability, security, and employee experience across IT services. • Standardize and automate repeatable IT workflows where possible. • Track and improve key IT metrics such as onboarding time, device issues, and access-related incidents. • Proactively recommend improvements to tools, policies, and processes. Cross-Functional & Special Projects • Spend an initial portion of time assisting the Operations team with special projects related to systems, security, compliance, or scaling initiatives. • Collaborate with Finance, People Ops, Engineering, and Leadership on systems-related needs. • Act as a trusted internal advisor on IT and security best practices. Measurable Outcomes / Success Metrics • 100% of company devices managed, secure, and compliant via JAMF • Timely and accurate onboarding/offboarding with no access control gaps • Successful completion of SOC 2 audits with no high-severity findings related to IT controls • Clear, auditable documentation for all in-scope IT systems and processes • Reduced device, access, and security-related incidents over time • Positive internal feedback on IT reliability and responsiveness Required Qualifications • 4+ years of experience in a Systems Administrator, IT Administrator, or similar role. • Hands-on experience managing macOS devices using JAMF or equivalent MDM. • Experience managing endpoint security, antivirus, and device compliance. • Experience administering SaaS tools in a fully remote environment. • Strong understanding of identity and access management concepts. • Experience supporting or working within SOC 2-aligned environments. • Excellent written communication and documentation skills. • Comfortable operating independently in a remote, async-first company. • Legal resident of the United States residing in the United States. Preferred / Nice-to-Have • Experience supporting SOC 2 Type I or Type II audits • Familiarity with SOC 2 tooling (Drata, Vanta, Secureframe, or similar) • Experience with IT automation or scripting • Prior experience at a SaaS company with 50–200+ employees • Background assisting with vendor risk assessments or security reviews Who You Are • Ownership-Oriented: You take responsibility for systems, controls, and outcomes. • Security-Minded: You proactively think about risk, access, and data protection. • Process-Driven: You value documentation, repeatability, and audit-ready systems. • Curious & Improving: You’re always looking for better tools and smarter processes. • Collaborative: You partner well with Operations and other teams to solve real problems. Why QBench? • Fully remote, US-based role • High ownership and autonomy • Direct impact on security, compliance, and company scalability • Competitive compensation and benefits • Opportunity to shape IT and security foundations as QBench grows Job Type: Full-time Pay: $80,000.00 - $100,000.00 per year Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Paid time off • Vision insurance Experience: • SoC: 1 year (Preferred) • Apple Device Management: 1 year (Required) • Google Workspace: 1 year (Required) • System administration: 4 years (Required) Work Location: Remote