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Puyenpa

Puyenpa

via Glassdoor

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Customer Technical Support Specialist (Navy Enterprise Network)

Woodbridge, VA
full-time
Posted 11/18/2025
Verified Source
Key Skills:
Customer technical support
Telephone and on-site technical support
Interpersonal communications
Navy Enterprise Network (NEN) knowledge
Active Secret clearance
IAT II certification

Compensation

Salary Range

$45K - 65K a year

Responsibilities

Provide telephone and on-site technical support to Navy Enterprise Network users resolving technical inquiries.

Requirements

Two years of professional customer service and technical support experience, active Secret clearance, IAT II certification with T3 investigation, and willingness to sign Letter of Intent.

Full Description

The Puyenpa family of companies that are comprised of multiple SBA Certified Native American Tribal 8(a) and multi-certified organizations focused on delivering Information Technology, Management Consulting, and General Construction solutions to the Federal Government along with the Commercial Sector. We are seeking a Customer Technical Support Specialist (Navy Enterprise Network) to join us on a proposal effort. This role will support users of the Navy Enterprise Network (NEN) by resolving technical inquiries through telephone and on-site support. Work Location: On-site; not remote: Naval Surface Warfare Center, Dahlgren Division (NSWCDD), Dahlgren, VA. Employment would begin upon contract award Requirements: • Two years of professional experience in customer service and interpersonal communications. Qualified experience in technical telephone inquiries and on-site support to employees regarding technical aspects of NEN assigned products. Clearance: Active Secret. • Certification: IAT II level with a T3 investigation. • Must sign Letter of Intent. Puyenpa provides a variety of benefits including company-paid health, dental & vision insurance coverage, as well as additional employee-paid health insurance options; company-paid life and disability insurance; 401k retirement savings plan with employer match; 11 company paid holidays per year, and paid time off. Puyenpa is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. At Puyenpa, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We are also committed to providing accommodations for persons with disabilities. If for any reason you require an accommodation or assistance with applying, please contact recruiting@puyenpa.com. XJ6

This job posting was last updated on 11/24/2025

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