Purpose Financial

Compensation

Full Description

Address: 322 Rhett Street, Greenville, South Carolina, United States - 29601      Purpose Financial, Inc. is an innovative consumer financial services company that offers a diverse suite of credit products, promoting financial inclusion and meeting consumers wherever they are. Through its brands, the company is committed to helping customers achieve their version of financial stability in the moment and in the future.  Since 1997, Purpose Financial has been a pioneer in the consumer credit and financial services market offering money solutions in over 800 storefronts locations and online lending.  Providing services in over 23 states, Purpose Financial employs over 2,500 team members. At Purpose Financial we are always on the lookout for motivated individuals who share in our values of mutual respect to join our team of outstanding professionals. We offer: Competitive Wages Health/Life Benefits Health Savings Account plus Employer Seed 401(k) Savings Plan with Company Match Paid Parental Leave Company Paid Holidays Paid Time Off including Volunteer Time Tuition Reimbursement Business Casual Environment Rewards & Recognition Program Employee Assistance Program Office in downtown Greenville that offers free parking, onsite gym, free snacks/drinks To learn more about Purpose Financial visit Purpose Financial Website.  Position Summary This position reports to the Customer Care Mgmt. Team and, is responsible for servicing Advance America customers with support via all channels of communication.  This includes providing service and support for all products and in all POS systems and at minimum requires the skills below:   Strong verbal/written communication skills Strong Listening skills Sales and problem resolution Confidence with using multiple computer programs at once Strong concise data entry skills Ability to adjust to change including servicing pace Dynamic ability to multi-task Job Responsibility Support: The Customer Care team supports the entire portfolio of the Advance America Businesses.  The CCA (Customer Care agent) will follow processes and procedures to remain compliant while supporting the company. This includes: Ability to listen and discern a customer’s needs or identify an issue and resolve. Ability to follow direction/procedures. Maintaining professional attitude and behavior while communicating with customers and co-workers. Ability to accurately type and input necessary data with precision. Ability to work from home with no distractions including TV, Children, Pets etc. Ability to consistently maintain connectivity through company VPN through Wi-Fi connectivity. Ability to work with multitude of computer applications/programs to assess information and resolve issues. Ability to work flexible hours during the week which include M-F evenings to 9:00pm EST. and all-day Saturday 9:00am – 6:00pm EST on a rotating schedule. Influence and Manage Verbal Communication:   Utilize effective professional approaches when handling special telephone tasks such as: transfers, payments, call backs, holds, interruptions, system failures and unintentional disconnects. Job Responsibilities Cont.   Apply appropriate communication skills to effectively listen and decipher customer needs/issues – with the ability to understand when to escalate to the next level if appropriate. Ability to follow scripting and identify when to utilize. Drive Initiatives:   Capability to ethically incorporate the Customer Care goals and initiatives; daily, weekly, monthly. Ability to understand, adjust and embrace new company initiatives and add them to the daily workload. Self-motivation – ability to meet expectations.    Maintain Positive Interactions: Capability to continuously acclimate well with a diversity of personalities and individuals. Strong problem solving, time management and organizational skills. Characteristics of being dependable and trustworthy. Dynamic attitude to handle tasks as assigned. Accountability: Understand, adhere to and enforce all corporate policies including, but not limited to, Advance America’s Core Values, Code of Ethics and Information Security Policies. Education Required A high school diploma or GED, preferred one year of contact center experience or related work experience. Experience Required Prior in-bound call center experience and/or prior customer service/sales experience with heavy phone volume and data entry required. Experience working in a Customer Care or customer focused position recommended. Knowledge Required Excellent written and verbal communications skills as would be needed to communicate in person, by phone, and through email; adaptability and flexibility to changing environment; and comfortable working in a dynamic, high volume, fast-paced environment.  Ability to read, write, evaluate, and apply information.  Ability to interact professionally and exhibit appropriate social skills.  Ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and products.  Ability to develop and maintain business relationships.   Physical Requirements Ability to work between the hours of 8:00am and 9:00pm EST Mon – Fri and Saturdays 9:00 am – 6:00pm.  Sitting for long periods of time; standing occasionally; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to an insured and reliable transportation; heavy typing and data entry; grasping; transferring items between hands and/or to another person or receptacle; use of office equipment to include computers; ability to travel to, be physically present at, and complete the physical requirements of the position at any assigned location. Competencies Customer CommitmentVision-DrivenTeamworkAction-OrientedCommunicating EffectivelyPurpose-DrivenCustomer CentricityDependabilityProductivityTravel No Travel Attire Business Casual Other Must be eligible to work in the USA and able to pass a background check. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.Requisition ID: 45722