Pure Storage

Compensation

Full Description

Note: The job is a remote job and is open to candidates in USA. Pure Storage is fundamentally reshaping the data storage industry, and they are seeking a Technical Services Engineer to join their 24x7 Support team. In this role, you will be responsible for resolving complex technical issues related to the FlashArray product while ensuring exceptional customer satisfaction and mentoring junior support engineers. Responsibilities • Proactively own and resolve customer issues from initial contact through to resolution across all severity levels, ensuring all customer-facing communication is professional, concise, and timely • Diagnose and troubleshoot complex technical problems involving our FlashArray products and their interactions with diverse multi-platform environments (e.g., operating systems, networking, and storage area networks) • Drive customer satisfaction by leading multi-participant customer calls, including hot escalations, and acting as a customer advocate by championing their issues internally with other teams like Engineering • Enhance our knowledge base by creating and updating internal and customer-facing FAQ and knowledge base articles to empower both customers and fellow team members • Mentor junior Support Engineers by sharing your expertise and guiding them on best practices for issue resolution and customer management Skills • A minimum of 3 years of experience in a professional enterprise level technical support role • Proven experience in a technical support role where you have owned and resolved complex customer issues in a multi-platform enterprise environment • Deep technical troubleshooting skills in a professional enterprise setting, with the ability to analyze and diagnose issues related to storage, networking, replication, performance, and space • Working knowledge of a range of technologies, including operating systems (such as LINUX, Windows, VMware), LANs & WANs, and Storage Area Networks • Exceptional customer service skills with the ability to manage multiple projects and support cases simultaneously while maintaining a calm, professional demeanor Benefits • Flexible time off • Wellness resources • Company-sponsored team events Company Overview • Pure Storage is an all-flash enterprise storage company that enables broad deployment of flash in data centers. It was founded in 2009, and is headquartered in Santa Clara, California, USA, with a workforce of 5001-10000 employees. Its website is http://www.purestorage.com. Company H1B Sponsorship • Pure Storage has a track record of offering H1B sponsorships, with 130 in 2025, 188 in 2024, 189 in 2023, 189 in 2022, 125 in 2021, 152 in 2020. Please note that this does not guarantee sponsorship for this specific role.