Protrude Technologies

Compensation

Full Description

The Customer Support Administrator provides administrative assistance to the support team, ensuring customer inquiries, tickets, and documentation are handled accurately and promptly. Key Responsibilities • Manage customer records, support tickets, and documentation • Assist with customer onboarding, account updates, and service coordination • Prepare support reports and performance summaries • Communicate with clients to ensure timely follow-up • Coordinate issue escalation with technical teams • Maintain internal support logs and knowledge systems Qualifications • Experience in customer service or support administration • Strong communication and organizational skills • Ability to handle multiple customer-related tasks • Proficiency with customer support or CRM platforms • Detail-oriented with strong follow-through