Proof

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Operations Manager Job Description About Us Company Overview: Proof Launched in 2018, Proof is a national platform for service of process serving thousands of law firms across the United States. Proof connects law firms with third-party process servers to facilitate the delivery of legal documents and electronically files legal documents with courts. Throughout the litigation process, various documents such as the initial complaint, summons, subpoenas, and garnishments are mandated by law to be hand-delivered to the defendant and filed with the relevant court. Proof’s technology streamlines the service of process and electronic filing processes, with automated document ingestion and data entry, real-time job matching with process servers, built-in compliance with state and local regulations, and seamless integrations into other law firm software systems. Proof enables many thousands of law firms to electronically file and/or deliver over 60,000 documents each month through its network of approximately 2,000 independently contracted process servers across the U.S. Role Overview The Operations Manager will be a pivotal leader responsible for operational excellence, ensuring seamless execution, adherence to quality standards, and outstanding client experience and success. This role demands a leader who can manage KPIs, foster cross-departmental collaboration, and coach teams toward maximum productivity and accountability in a fast-paced environment. Key Responsibilities Performance Management & Execution Drive Execution: Lead the flawless execution of all day-to-day operational processes, ensuring alignment with organizational goals and adherence to established standard operating procedures (SOPs). KPI Management: Define, track, and analyze key performance indicators (KPIs) and operational metrics. Implement data-driven strategies to improve efficiency, productivity, and profitability. Quality & Adherence: Establish and maintain robust quality assurance protocols. Monitor operational output to ensure strict adherence to industry regulations, internal policies, and quality benchmarks. Client Success & Retention Client Focus: Champion a strong client-centric culture within the operations team. Ensure operational decisions prioritize exceptional service delivery and client satisfaction. Driving Retention: Collaborate closely with the client success and sales teams to identify and address operational bottlenecks that impact client experience, ultimately driving high client retention rates. Team Leadership & Collaboration Coaching & Development: Provide leadership, coaching, and mentorship to the operations team, fostering a high-performance environment focused on continuous improvement and professional growth. Cross-Collaboration: Act as a key liaison, collaborating proactively with internal departments (e.g., Sales, Technology, Finance, HR) to streamline processes, remove silos, and ensure seamless cross-functional workflows. Problem Solving & Growth Finding Solutions: Proactively identify operational challenges, develop effective solutions, and implement process improvements using a structured, problem-solving methodology. High-Growth Environment: Scale operational processes, systems, and teams to support the company’s rapid growth trajectory, ensuring infrastructure remains robust and adaptable. Qualifications 5 years of experience in an operations management role, preferably within a fast-paced, high-growth company or relevant industry. Proven track record of managing and improving operational KPIs and driving measurable productivity gains. Strong leadership skills with experience in performance management, coaching, and team development. Exceptional problem-solving abilities and a data-driven approach to decision-making. Excellent communication skills and experience fostering cross-departmental collaboration. Proficiency in operational software, project management tools, and data analysis platforms. Bachelor’s degree in Business Administration, Operations Management, or related field; Six Sigma certification a plus].