Proliant Settlement Systems, LLC

Compensation

Full Description

Description: IT Customer Support and Data Entry Specialist Essential Job Functions: • Support Call Center - routing calls to the appropriate IT Representative for Troubleshooting of issues • Serve as liaison between all levels of the Business and Application Support (includes facilitating and escalating unresolved tickets to appropriate team members and vendors for resolution) • Assist team members with gaining access to software applications, password changes, etc. • Perform administrative change requests within the title production software. • Follow change management policies and procedures • Maintain Partner Database (adding new clients, reviewing/approving new partners, eliminating duplicates, programming of fees and wire instructions) • Strong verbal, written, and visual communication skills • Detailed-oriented and professional; able to handle confidential information • Knowledge of title software desired, ResWare preferred. • Understanding of basic computer programs (MS Office Suite, Adobe PDF, Foxit PDF, Zoom, Remote Desktop) Job Description: We are seeking a detail-oriented and customer-focused IT Customer Support & Data Entry Specialist to join our growing team. This entry-level position is perfect for individuals who are tech-savvy, organized, and enjoy helping customers solve technical issues while ensuring data accuracy. You will play a crucial role in providing exceptional IT support and maintaining the integrity of our systems through precise data entry. Key Responsibilities: Customer Support: • Support Call Center - routing calls to the appropriate IT Representative for Troubleshooting of issues • Serve as liaison between all levels of the Business and Application Support (includes facilitating and escalating unresolved tickets to appropriate team members and vendors for resolution) • Maintain Partner Database (adding of new clients, reviewing/approving new partners, eliminating duplicates, programming of fees and wire instructions) Data Entry: • Assist team members with gaining access to software applications, password changes, etc. • Input, update, and maintain accurate data across various systems and databases. • Verify data accuracy and resolve discrepancies promptly. System Maintenance: • Perform administrative change requests within the title production software. • Follow change management policies and procedures • Monitor and maintain IT systems to ensure smooth operation. Requirements: Required Skills: • Must have excellent communication skills on all levels within and outside of the organization. • Must have excellent time management and organizational skills • Must be able to handle multiple priorities/projects effectively while working in a dynamic and fast-paced environment • Self-starter with excellent analytical skills and ability to research, problem solve, and document technical solutions • Comfortable communicating with all levels of colleagues, management, and vendors • Must take pride in quality work and excellent service. • Must have a positive outlook. • Must be a team player with a can-do attitude. • Must be a professional with uncompromising ethics • Experience in the Title Insurance industry is preferred but not required • Ability to multitask and prioritize in a fast-paced environment. • Strong problem-solving skills with a customer-first mindset. • Willingness to learn and grow within the company. Education & Experience: • High school diploma or equivalent (Associate’s or Bachelor’s degree in IT, Computer Science, or a related field is a plus). • Previous experience in customer service or data entry is preferred but not required. Skillset: • Proficiency with Microsoft Office Suite (Word, Excel, Outlook). • Basic understanding of IT systems, software, and troubleshooting. • Excellent verbal and written communication skills. • Strong attention to detail and organizational abilities. Special Qualities: • Making WOW! moments for each franchisee to exceed expectations. • Eagerly Embracing our company culture and values. • Maintaining positive, helpful, and friendly communication with our franchisees and internal staff.