Progressive Leasing

Compensation

Full Description

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. As an almost 20+ year old FinTech company that has gone from start-up to industry leader, we know how to innovate, simplify, and value all people. We are a company founded on our grit and we are constantly looking to the future. As an ever-evolving group of entrepreneurs and technologists, we strive to do the right thing period in all aspects of our work. We are a subsidiary of PROG Holdings (NYSE: PRG), an exciting FinTech holding company, with three business segments including Progressive, Vive Financial, and Four, a Buy Now Pay Later (BNPL) platform. We are currently hiring a Customer Assistance Manager to help grow our company and ensure our mission is achieved! Employee Value Proposition (EVP): PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development. WE ARE: A team of asset management experts that are crucial to the operational excellence and world-class experience that we provide for our customers. Progressive Leasing is known for the high-quality assistance that we provide, and we love to continuously pursue excellence and compassion in all that we do! We are dedicated to creating a culture of belonging, inclusion, diversity, and equity in our teams and celebrate each individual contributions and uniqueness. Our asset management department has one goal: to create a positive, engaging, and memorable experience for our customers and agents while driving the business. YOU ARE: An asset management Rockstar who loves leading others to provide a world class customer experience through efficient collection efforts and management. This position will actively lead and manage 5-10 field-based Customer Assistance Representatives (C.A.R.) – Ops Drivers within an assigned region. The ideal candidate will provide training and place the highest emphasis on exceptional customer service and professionalism. OUR DAY-TO-DAY: Ensure regional operations and logistics are efficient and effective Evaluate team performance, coach, train and address performance opportunities Analyze performance trends to identify ways to maximize results Provide professional and courteous service to customers, regardless of circumstances Roll-up your sleeves and perform C.A.R. duties with the team when the need arises Off-load merchandise returns and assist with collections support as needed Sit or stand, bend, push/pull, climb and reach This position requires up to 75% travel to customers' residences. YOU’LL BRING: High School Diploma or GED required Bilingual (English/Spanish Fluency) is a strong plus, but not required Must be at least 21 years old A valid driver’s license and a driving record that meets company standards are required. A company vehicle will be provided for business travel. Must have prior management and collections experience Previous warehouse, logistics, laborer and driver experience is helpful Prior experience in customer service or sales strongly preferred Must maintain a professional appearance Superb communication skills; written and verbal Able to regularly lift 50-75 lbs. without assistance or push and pull up to 100 lbs. occasionally using a dolly and other safety equipment Experience in handling money is preferred Previous lease-to-own (LTO) experience strongly preferred WE OFFER: Competitive Compensation Guaranteed $500 a month in bonus for the first 90 days Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave Company Matched 401k Paid Time Off + Paid Holidays + Paid Volunteer Time Diversity Alliance Resource Groups Employee Stock Purchase Program Tuition Reimbursement Charitable Gift Matching Job Required Equipment & Services Will Be Provided Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business. Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. As an almost 20+ year old FinTech company that has gone from start-up to industry leader, we know how to innovate, simplify, and value all people. We are a company founded on our grit and we are constantly looking to the future. As an ever-evolving group of entrepreneurs and technologists, we strive to do the right thing period in all aspects of our work. We are a subsidiary of PROG Holdings (NYSE: PRG), an exciting FinTech holding company, with three business segments including Progressive, Vive Financial, and Four, a Buy Now Pay Later (BNPL) platform.