Professional Career Solutions

Compensation

Full Description

Job Title: Customer Service / Benefits Advisor (Work from home) Company Overview: Professional Career Solutions is a leading provider of career development and staffing services dedicated to connecting talented individuals with rewarding job opportunities. We pride ourselves on fostering a supportive and flexible work environment that empowers our employees to thrive both professionally and personally. Role Overview: As a Customer Service / Benefits Advisor, you will play a crucial role in delivering exceptional support and guidance to our clients remotely. This position is designed for individuals who excel in communication and enjoy helping others navigate their benefits and service options with confidence. What You'll Do: - You will provide timely and accurate information to customers regarding their benefits and service inquiries. - You will handle customer concerns and resolve issues efficiently to ensure a positive experience. - You will maintain detailed records of customer interactions and transactions. - You will collaborate with team members to improve service delivery and customer satisfaction. - You will stay informed about company products, services, and policies to provide up-to-date assistance. - You will manage multiple customer interactions simultaneously while maintaining professionalism. - You will participate in training sessions to enhance your skills and knowledge. - You will contribute to a positive remote work culture by communicating effectively with colleagues and supervisors. What You Bring: - Minimum of 2 years of experience in customer service or benefits advising roles. - Strong verbal and written communication skills. - Proficiency with remote communication tools and CRM software. - Ability to multitask and manage time effectively in a remote work environment. - Empathy and patience when dealing with diverse customer needs. - High school diploma or equivalent; additional certifications in customer service are a plus. Bonus Points If You Have: - Experience working in a remote customer service role. - Knowledge of employee benefits programs and insurance policies. - Bilingual abilities to support a diverse customer base. - Familiarity with data entry and reporting tools. What We Offer: - We offer flexible full-time and part-time schedules to support work-life balance. - We offer comprehensive training and ongoing professional development. - We offer a supportive and inclusive remote work environment. - We offer competitive compensation and performance-based incentives. - We offer opportunities for career growth within the company. Ready to Apply? To join our team as a Customer Service / Benefits Advisor, please submit your resume and a brief cover letter outlining your relevant experience to our hiring team at careers@professionalcareersolutions.com. We look forward to hearing from you and scheduling your interview soon!