Professional Career Solutions

Compensation

Full Description

Job Title: Customer Service / Benefits Advisor (Work from home) Company Overview: Professional Career Solutions is a leading provider of career development and staffing services dedicated to connecting talented individuals with rewarding job opportunities. We pride ourselves on fostering a supportive and flexible work environment that empowers our employees to thrive both professionally and personally. Role Overview: As a Customer Service / Benefits Advisor, you will play a crucial role in delivering exceptional support and guidance to our clients. This fully remote position offers flexible full-time or part-time hours, allowing you to balance work with your lifestyle while making a positive impact through excellent customer service. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will provide detailed information and advice regarding benefits and services to clients. - You will build strong relationships with customers by understanding their needs and offering tailored solutions. - You will document customer interactions accurately in our CRM system. - You will collaborate with team members to improve service delivery and customer satisfaction. - You will stay updated on company policies, benefits programs, and industry trends. - You will handle and resolve customer complaints with empathy and efficiency. - You will participate in training sessions to enhance your skills and knowledge. What You Bring: - Minimum of 2 years experience in customer service or benefits advising roles. - Excellent communication skills, both verbal and written. - Strong problem-solving abilities and attention to detail. - Proficiency with CRM software and Microsoft Office Suite. - Ability to work independently in a remote environment with minimal supervision. - A positive attitude and a passion for helping others. Bonus Points If You Have: - Experience working in a remote customer service role. - Knowledge of employee benefits programs and insurance policies. - Bilingual abilities or additional language skills. - Previous experience in a call center or advisory capacity. What We Offer: - We offer a fully remote work environment with flexible scheduling options. - We offer competitive compensation with opportunities for bonuses. - We offer comprehensive training and professional development programs. - We offer supportive team culture and regular virtual social events. - We offer health and wellness benefits for full-time employees. Ready to Apply? To join our dynamic team at Professional Career Solutions, please submit your resume and a brief cover letter outlining your relevant experience and why you are a great fit for this role. We look forward to hearing from you and scheduling your interview soon!