Professional Career Solutions

Compensation

Full Description

Job Title: Customer Service / Benefits Advisor (Work from home) Company Overview: Professional Career Solutions is a leading staffing and recruitment firm dedicated to connecting talented professionals with rewarding career opportunities. We pride ourselves on fostering a supportive and flexible work environment that empowers employees to thrive both personally and professionally. Role Overview: As a Customer Service / Benefits Advisor, you will play a crucial role in delivering exceptional support and guidance to our clients remotely. This position is designed for individuals who excel in communication and enjoy helping others navigate their benefits and service options. What You'll Do: - You will provide timely and accurate information to customers regarding their benefits and service inquiries. - You will handle customer concerns with empathy and professionalism, ensuring a positive experience. - You will assist clients in understanding and selecting appropriate benefits packages. - You will document customer interactions and maintain detailed records in our systems. - You will collaborate with team members to improve service processes and customer satisfaction. - You will manage multiple customer interactions efficiently in a remote work setting. - You will stay updated on company policies and industry trends to provide informed advice. What You Bring: - You bring at least 2 years of experience in customer service or benefits advising roles. - You have excellent verbal and written communication skills. - You are proficient with remote communication tools and CRM software. - You demonstrate strong problem-solving abilities and attention to detail. - You are self-motivated and capable of working independently in a remote environment. Bonus Points If You Have: - Experience working in the insurance or benefits industry. - Familiarity with benefits administration platforms. - Bilingual abilities to support diverse customer bases. - Previous remote work experience. What We Offer: - We offer flexible full-time and part-time schedules to fit your lifestyle. - We offer a fully remote work environment with the tools and support you need. - We offer competitive compensation and opportunities for career growth. - We offer ongoing training and professional development resources. - We offer a collaborative and inclusive company culture. Ready to Apply? Please submit your resume and a brief cover letter outlining your relevant experience to our recruitment team at careers@professionalcareersolutions.com. We look forward to scheduling your interview this week!