Professional Career Solutions

Compensation

Full Description

Job Title: Customer Service / Benefits Advisor (Work from home) Company Overview: Professional Career Solutions is a leading provider of career development and staffing services dedicated to connecting talented individuals with rewarding job opportunities. We pride ourselves on fostering a supportive and flexible work environment that empowers our employees to thrive both professionally and personally. Role Overview: As a Customer Service / Benefits Advisor, you will play a crucial role in delivering exceptional support and guidance to our clients remotely. This position is designed for individuals who excel in communication and enjoy helping others navigate their benefits and service options with confidence. What You'll Do: - You will provide timely and accurate information to customers regarding their benefits and service inquiries. - You will handle customer concerns with empathy and professionalism, ensuring a positive experience. - You will assist clients in understanding and selecting appropriate benefit plans. - You will document customer interactions and maintain detailed records in our system. - You will collaborate with team members to improve service processes and customer satisfaction. - You will manage multiple customer interactions efficiently while maintaining high-quality service. - You will stay updated on product knowledge and industry trends to better assist clients. - You will participate in training sessions to enhance your skills and knowledge. What You Bring: - Minimum of 2 years of experience in customer service or benefits advising roles. - Strong communication skills, both verbal and written. - Proficiency with remote communication tools and CRM software. - Ability to work independently in a remote environment with strong time management skills. - Empathy and problem-solving abilities to handle diverse customer needs. Bonus Points If You Have: - Experience working in a remote customer service role. - Knowledge of benefits administration or insurance products. - Bilingual abilities to support a diverse client base. - Previous experience in a flexible work schedule environment. What We Offer: - We offer flexible full-time and part-time work schedules to fit your lifestyle. - We offer a fully remote work environment with the tools and support you need to succeed. - We offer competitive compensation and opportunities for career growth. - We offer ongoing training and professional development programs. - We offer a supportive team culture that values your contributions and well-being. Ready to Apply? To join our team as a Customer Service / Benefits Advisor, please submit your resume and a brief cover letter outlining your relevant experience to our hiring team at careers@professionalcareersolutions.com. We look forward to hearing from you and scheduling your interview soon!